A few weeks ago I purchased a MacBook from the Apple website, price almost £1500. I’d used it for a few days but decided I wanted to exchange it for a higher spec model. I set up the return, and printed a UPS returns label from the Apple website. Returned it to a UPS newsagent for it to be collected about a week before Christmas. Today I’ve received a phone call from Apple to tell me that the box they received was empty!! The laptop box, charger etc. is there but no actual laptop. I am furious! I have got the serial number of the laptop, the tracking number, I gave a description of who accepted the parcel, the exact time I dropped it off. I have sent these all to Apple. Apple said they have done an investigation, but they said the package did not show any obvious signs of tampering, so there is nothing they can do. And I will not be receiving a refund. I feel violated. For this to happen just around Christmas time, I honestly cannot afford to lose this money. With the Christmas break, it has been about 12 days now since I originally dropped it off. My initial thoughts are the newsagent owners have stolen the laptop. On the returns label it said Apple for the returns address, so they would have known it was something high value inside. But there is no way for me to prove this. It is essentially my word against theirs, as they do not weight the parcel before accepting it. I am surprised that with all the technology Apple have available, they can not see where the laptop has been turned on last, who has logged into it, the wifi network it has been connected to… What are my best options at this point? I was planning to go to the police and report this. And also possibly open a chargeback with my credit card company. Is there anything else I can do to resolve this?