Contract ends 2 weeks after release, AT&T won't budge

Discussion in 'iPhone' started by mdwsta4, Sep 10, 2014.

  1. mdwsta4 macrumors 65816

    Joined:
    Jul 23, 2007
    #1
    The pre-order thread seemed to talk a lot about Next programs and people who bought the 5S and are looking to upgrade. I purchased the iPhone 5 at release and was looking forward to pre-ordering the iPhone 6 this Friday. Earlier today I called AT&T to make sure everything was ready to go when I was told I wouldn't be eligible for the upgrade until October 5th. The only way I could upgrade would be to A) pay full price or B) start using NEXT. They refused to budge on the fact that I'd be upgrading two weeks early!!

    To a customer experience minded person this makes no sense. I've been with the company as a loyal customer for 12 years and I plan on sticking with them and signing a new two year contract. All I'm looking for is to upgrade 2 weeks early! Didn't think that would be a difficult request. As I'm grandfather'd into the unlimited plan even the supervisor that I spoke with said I should just stick with what I have.

    Of course, the easy solution is to wait until the 5th and get a phone then, but if the past is any indication shipping times and availability will slip and I may be looking at the end of October instead of the end of September for a new phone.

    I explained to the rep that if they're not willing to let me upgrade two weeks early I'm going to pre-order on Friday with Verizon and leave AT&T. He seemed unfazed by losing a customer who has been loyal to the company for over a decade.

    Questions are... IS there anyway around this in order to pre-order on Friday with AT&T? If not, what are the best Verizon plans? They're website seems absurd to pick a decent plan from and if they're wireless customer service is anything like their internet service, I don't think I'll be happy with them. But the phone is unlocked (assuming it will be like in the past) so that leaves me more options down the road.

    Also thought it might be possible to pre-order through Verizon, try out their service for a few weeks, and if I'm not satisfied return the phone and upgrade on AT&T after October 5th.

    Any input or insight would be greatly appreciated.


    Thank you
    M
     
  2. DVNIEL macrumors 6502a

    DVNIEL

    Joined:
    Oct 28, 2003
    Location:
    California
    #2
    If you're on a grandfathered, unthrottled plan I say don't do it. Verizon is pretty expensive if you go heavy on data.
     
  3. Steviejobz macrumors 68000

    Joined:
    Jun 19, 2010
    Location:
    SoCal
    #3
    They won't budge because they want to force them into Next plan which is a rip off so AT&T doesn't have to subsidize phones anymore. Just go to Verizon instead and pay the tiny ETF. You are still better off
     
  4. nnacrumors macrumors 6502

    Joined:
    Jun 12, 2014
    #4
    No, you signed a 2-year contract and are not entitled to anything until the contract is fulfilled.

    IMO it's the $60 unlimited talk/text + 2gb.

    Personally I'd simply wait the 2-weeks and not feel entitled to an early upgrade.
     
  5. eagleglen macrumors 6502a

    eagleglen

    Joined:
    Oct 2, 2009
    Location:
    San Diego, CA
    #5
    Can't you do an early or partial upgrade, where you pay $200 less than full retail? This option should be available after you complete the first year of your 2 year contract.
     
  6. KdParker macrumors 601

    KdParker

    Joined:
    Oct 1, 2010
    Location:
    Everywhere
    #6
    I say f-em and bolt...

    What are you clinging too? They will throttle the unlimited plans anyway.
     
  7. titans1127 macrumors 6502a

    Joined:
    Mar 10, 2009
    #7
    I'm two weeks away from being able to do the early upgrade as I got one last year with the 5S. They wouldn't budge on that without me buying out the rest of my contract. I'm assuming the person in the chat didn't understand what I was asking for, he may have thought I was looking for a full subsidy. Being on an unlimited data plan didn't help my cause either lol.

    When I got the survey text message I mentioned that I didn't like having to buy out my contract over 2 weeks and I got a text back stating I would get a phone call to talk about my comments. I ignored the call since I already decided to buy full price anyway instead of signing another contract and paying an upgrade fee
     
  8. drober30 macrumors 6502a

    Joined:
    Jul 5, 2007
    #8
    I too am grandfathered into the unlimited plan and was not interested in NEXT but after careful consideration and running the numbers, it's a much better deal for me.

    No $40 activation fee
    $25 discount each month on plan
    Ability to upgrade every 12 months with no hassle
    We never used more than 6 GB combined
    Only sales tax out of pocket when I buy this Friday.
     
  9. Mac Wolf macrumors member

    Joined:
    Sep 8, 2014
    #9
    Just threaten to walk. I've done it before and they always cave. They don't want to lose your business (unless what you're demanding is ridiculous). People need to stop letting phone companies bully them. Threaten to walk, and if that doesn't work, then *actually* walk.


    Edit: Didn't read that you told them to walk.

    Walk.
     
  10. mantan macrumors 68000

    Joined:
    Nov 2, 2009
    Location:
    DFW
    #10
    So making you actually pay for a phone you're buying is a 'rip off'? I'm sure customers in other countries where they've had to do this for years are laughing at your sense of entitlement.

    Paying the same fee for a line after you fulfilled the contract was actually a rip off.
     
  11. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #11
    Why would anyone pay $200 extra just for getting the iphone 2 weeks early?
    Really?
    What's really 2 weeks to wait?

    OP, call again and hope you speak to a better and more helpful rep.
    I doubt they will let you go if you're a 10 year customer with no issues paying your bills in the past. Its nothing for them to let you upgrade a few weeks early.
    Ask to speak to the retention department if you don't get anywhere with customer support.
     
  12. rui no onna macrumors 601

    rui no onna

    Joined:
    Oct 25, 2013
    #12
    Carriers want unlimited data plans gone. I think they'll put as many roadblocks as possible to get you to switch to tiered data plans.
     
  13. RyanG macrumors 6502

    Joined:
    Sep 18, 2007
    #13
    Verizon has a $60 unlimited talk/text + 2gb plan? Cheapest I can configure it is $80/mon with edge. Pls share how to get this plan, ty.
     
  14. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #14
    You gotta bring your own device to get that price or buy the phone full price without "edge" payments included in your monthly bill.
     
  15. alphaod macrumors Core

    alphaod

    Joined:
    Feb 9, 2008
    Location:
    NYC
    #15
    If they move it up for you, do they move it up for every single customer that wants it? Where do they draw the line? What happens if you're one day over the line is that fair?

    No it's not fair if they do this case-by-case, so the best way to make no exceptions. What you're asking for isn't fair to them are a business either.

    I've been a customer since the old AT&T Wireless (Blue) days, but I never feel entitled to anything.
     
  16. rui no onna macrumors 601

    rui no onna

    Joined:
    Oct 25, 2013
    #16
    No, the $60 per month individual line includes subsidy. However, it's a limited time offer only and ends September 30, 2014. You have to order it from Verizon directly.
     
  17. jkim3691 macrumors 6502a

    Joined:
    Oct 8, 2011
    #17
    Stop being entitled, ride out the 2 weeks. It's not the end of the world.
     
  18. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #18
    Interesting.
    So its $60 and then you sign a 2 year contract and get the base i6 for $199 or i6Plus for $299.
    Not bad.
     
  19. powerbook911 macrumors 68040

    powerbook911

    Joined:
    Mar 15, 2005
    #19
    I think it depends on your account closing date. My contact ends the 15th, but my billing period began on about the 4th, and it immediately said on the 4th I was eligible for the 2 year upgrade.

    You could buy a T-Mobile full price phone, and then sell the AT&T discounted one, once you can buy it on contract? Or can the T Mobile units not be used on AT&T?
     
  20. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #20
    Yes, they can be used on AT&T.
    The OP could buy one full price and then return it before the 2 week time period ends for a full refund and then get the subsidized one.
     
  21. Dstopsie macrumors 6502a

    Joined:
    Jun 22, 2010
    Location:
    LOS ANGELES BABY!!
    #21
    I called retention 2x

    Wouldn't budge

    I am a 17 year customer
     
  22. ucfgrad93 macrumors P6

    ucfgrad93

    Joined:
    Aug 17, 2007
    Location:
    Colorado
    #22
    Agreed, it is a phone. It won't kill you to wait for it OP.
     
  23. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #23
    How many weeks or months away is your upgrade date?
     
  24. Dstopsie macrumors 6502a

    Joined:
    Jun 22, 2010
    Location:
    LOS ANGELES BABY!!
    #24
    9 days. Am eligible on 9/21
     
  25. phpmaven macrumors 68040

    phpmaven

    Joined:
    Jun 12, 2009
    Location:
    San Clemente, CA USA
    #25
    I would go into a corporate AT&T store. I can't imagine that they wouldn't make an exception, especially if you threaten to walk. Some of the phone reps aren't very flexible.
     

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