contract refunds for fault?

Discussion in 'iPhone' started by NewGenAdam, Jun 24, 2010.

  1. NewGenAdam macrumors 6502

    Joined:
    Jun 29, 2008
    #1
    So, how will Apple respond to the seeming pandemic of iPhone 4s whose antennas short-circuit? Will they replace all faulty handsets? If it's a design flaw, will they redesign the device and rerelease it in a few months? And what happens to people who have signed onto a 2 year inescapable contract if their phone breaks and cannot be fixed or replaced?

    I have confidence that Apple will handle this well - they have a mountain of short term reserves, and the potential for being ravaged by the press should be deterrent enough against complacency. I think Gizmodo is going have a field day over this, after they were DISinvited from the WWDC keynote, and generally ostracised from Apple after their infamous leak.

    But the question is should those who have yet to, still buy in recent light?
     
  2. Eddyisgreat macrumors 601

    Joined:
    Oct 24, 2007
    #2
    I think I'll lay my hands on one before I start hollering "Recall!!"
     
  3. NewGenAdam thread starter macrumors 6502

    Joined:
    Jun 29, 2008
    #3
    If it were a normal sale then I would too, unequivocally.

    But it's a two year mini-mortgage which can't be escaped. How will the mobile networks deal with the problem? Because if their solution is to give customers some godawful entry-price Nokia for three months whilst (1) supply normalises against demand and (2) the device is redesigned and rereleased,
    I'm not sure being signed away £1000 is a great thing...
     
  4. scaredpoet macrumors 604

    scaredpoet

    Joined:
    Apr 6, 2007
    #4

    ...and then everyone else can point out that they had the opportunity to go first and exclusive with this "flaw" but came up short. As they always do.

    Anyway, surely in the UK they have a period where one can return a phone for "buyers' remorse," thus backing out of the contract? If the terms are that onerous, defect or not, why get into it in the first place, even if it is for the Almighty iPhone 4?

    If there is a flaw, I'm sure Apple will work to correct it.

    Meanwhile, no dropped calls yet on mine.
     

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