Copy of dissatisfaction comment to CVS & others

[BigBeast]

For anyone that needs/wants a shortcut to express their dissatisfaction to CVS, Rite Aid or others, I've attached the comment I made to CVS's Customer Relations Department. You can use it as a template to make future comments easier.

CVS Customer Relations Website
Rite Aid Customer Support

I just wanted to send a quick message to CVS expressing my disappointment in their decision to pull Apple Pay support from their credit card readers. I find the vastly increased security, transaction anonymity, and ease of use of Apple Pay to be a far greater shopping experience than what has been offered traditionally. Because of this, I have decided to support your competitor Walgreens with my prescription and shopping needs.

Had CVS decided to not support Apple Pay prior to its rollout, I wouldn't have minded in the least, but support was pulled *after* the fact, which shows me that CVS does not value their customer's right to privacy, security and a pleasant shopping experience. I choose not to support a company with such values. Thank you for making my decision to find another retailer that much easier– I have found the shopping experience at Walgreens to be just as good, if not better than CVS, and I will express my opinion to my friends, family and others.

 

[deeddawg]

Don't forget to send a similar note to Walgreens expressing that their adoption of Apple Pay won them a customer from a competitor.

 

[jocamero]

From what I understand, they didn't just pull Apple Pay support, but all NFC based contactless payments including Google Wallet and payWave. What a terrible decision.

 

[BigBeast]

From what I understand, they didn't just pull Apple Pay support, but all NFC based contactless payments including Google Wallet and payWave. What a terrible decision.

True, but then the privacy, security, and shopping experience using other NFC payment systems isn't changed much either.

 

[BigBeast]

*Added Rite Aid to the list

 

[darngooddesign]

If you go to http://www.mcx.com you will see all the retailers who won't support ApplePay. Make sure you contact them all.

 

[JayLenochiniMac]

If you go to http://www.mcx.com you will see all the retailers who won't support ApplePay. Make sure you contact them all.

Some of them are supporting Apple Pay unofficially, i.e., they haven't disabled NFC as CVS and Rite-Aid did. No reason to contact those retailers or draw unnecessary attention to the matter.

 

[617aircav]

Too much time.

 

[JohnApples]

Some of them are supporting Apple Pay unofficially, i.e., they haven't disabled NFC as CVS and Rite-Aid did. No reason to contact those retailers or draw unnecessary attention to the matter.

Yeah, and not to mention that at least one of them (Meijer) is an official supporter of both MCX and ApplePay. Might just be the retailers' decision to cut off NFC.

 

[newellj]

Companies are very sensitive to Twitter publicity. I tweeted a message with @CVS and @RiteAid and #ApplePay. Consider doing the same, if enough noise pops up in the Twitterverse they'll notice.

 

[ucfgrad93]

Personally, I don't think this will be very effective. Your best bet is to use Apple Pay in other stores and not use CurrentC once it is operational.

 

[JayLenochiniMac]

Yeah, and not to mention that at least one of them (Meijer) is an official supporter of both MCX and ApplePay. Might just be the retailers' decision to cut off NFC.

MCX exclusivity agreement requires them to cut off NFC altogether. However, some of them may be bailing out in 2015 so that may be why they've not done so.

 

[JohnApples]

MCX exclusivity agreement requires them to cut off NFC altogether. However, some of them may be bailing out in 2015 so that may be why they've not done so.

Planning to bail out would have to be the only reason that makes sense then, right? I mean, if you've signed to support MCX and agree to cut out NFC, then obviously you can't accept ApplePay, it would be impossible. Yet Meijer is apparently signed to both. This is all confusing to me. Should be interesting to see what happens, though.

 

[maflynn]

Given the business arrangements, I don't think complaining will do too much :/

I think its good as consumers to voice our displeasure but I'd temper that with a lower expectation of any real change.

 

[darngooddesign]

Some of them are supporting Apple Pay unofficially, i.e., they haven't disabled NFC as CVS and Rite-Aid did. No reason to contact those retailers or draw unnecessary attention to the matter.

I read that MCX required a CurrentC exclusivity agreement.

You could contact them and say that you hope they will support ApplePay.

 

[andyw715]

Did the exclusivity just happen within the timeframe of the Apple Pay rollout? 'Cause my CVS has had the NFC reader for quite a while.

Or does that just point to the lackluster adoption of NFC based payments with other devices? And the CurrentC contingent is afraid of Apple Pay.

 

[deeddawg]

Exclusivity has been there for a while. Apple Pay just brought the noncompliance to light.