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Wow that’s unnecessarily harsh and personal - as I’ve just said earlier, I’ve already followed the advice and paid the $10 for the program that was kindly suggested, and as per my earlier comment I won’t be using copy/paste in Mail.app, because it’s broken software.

I’m not sure how I could have made that clearer(?).

I think, with all respect and not meaning to offend, you may have the wrong idea here, and I believe you may be overreacting.

What I asked for above is any other opinion about the actual error that I’ve had to take these steps to workaround! I’m thinking there might be someone who can say “delete this preference file to resolve the problem” or “this is because you have autocomplete on” or something similar.

I’m hoping you don’t also take offense to this reply - believe me I’m grateful for yours and the others’ assistance.

Ps- Paste Clipboard Manager is actually excellent, and gets around Apple’s failed copy/paste command in Mail.app. Brilliant suggestion!

ah, apologies. i saw sarcasm where there is none. and glad that 'paste clipboard manager' is working for you. if it were me, i'd still do a genius bar appointment or call apple...but the bottom line is, you've got a workaround, and can get back to work! peace.
 
ah, apologies. i saw sarcasm where there is none. and glad that 'paste clipboard manager' is working for you. if it were me, i'd still do a genius bar appointment or call apple...but the bottom line is, you've got a workaround, and can get back to work! peace.

No problem - yes I might have to get down to the Genius Bar as you suggest, see if they can sort it out too. Cheers for the help!
 
Is there a universally accepted formatting convention that is adhered to by both Mac Mail and Microsoft Word for Mac? If so, then there’s an issue between them. If not, then the erratic results can be expected.
 
Is there a universally accepted formatting convention that is adhered to by both Mac Mail and Microsoft Word for Mac? If so, then there’s an issue between them. If not, then the erratic results can be expected.

Great question - I think there’s an RTFD issue colliding and dropping parts of the text. It’s not formatting like italics etc, it’s actual data being lost. As you say, somewhere in Mail a convention could be missing.
 
I doubt you'll have any luck at the Genius Bar. This is an issue of compatibility between programs. That you're able to copy and paste into Text Edit, but not Mail says that this isn't a bug with the Mac OS copy buffer. It's a problem between the two programs involved. Namely, MS Word is the problem. You may just be just noticing it now, but it has been a problem for ages.

I would never expect ANYTHING copied from MS Word to be accurate when pasted into anything else and if you care about your professional image, proofread. If you want to keep copying direct from MS Word or any program heavily laden with markup data, this will happen again and not just when pasting into Mail. Count on it.

Some Web based HTML editors have two paste buttons. One is for regular content and one is only for stuff copied from MS Word. I'm a Web developer. I've been dealing with MS Word copy fails since the first Web based HTML editors arrived on the scene. Even though there's a parallel paste operation just for dealing with MS Word, it still fails a lot when dealing with heavily styled text.

When I need text to be absolutely accurate, I first paste into a text only program. Text Editor in text only mode works well for this purpose. This will strip the style markup data out of your copied text and you'll end up with unformatted plain text which will paste perfectly into other programs because everything will read plain text just fine.
  1. Copy from Word
  2. Paste into text program
  3. Copy from text program
  4. Paste to destination
This is always the safest thing to do when copying from MS Word or any program that has loads of markup data that you can't see hiding in your text. While MS Word is one of the worst offenders of this, it's hardly alone. Never accept as given that what you copy from one program will be perfectly replicated when copied to another program.
 
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Bugs of this sort can crop up at any time. Unless people report the bugs to the developers, they won't get fixed. When you came to the conclusion that this is an old problem... yes. The basic problem is one of translation - the translation of one word processing file format (a.k.a. "markup") to another. However, the error is not likely to be the same one that people reported years ago - it's just the same category of error. This commonly happens when a developer enhances their proprietary markup language with new commands. Effectively, they just invented a new word, and the translator is unfamiliar with it.

In medical terms, many diseases may have similar symptoms. They may all get lumped together into a single category, like "stomach flu." However, when you look at them under the microscope, you see they're different.

You can blame Microsoft, or you can blame Apple, but unless you know exactly what happened in each specific instance, you can't know who is truly to blame.

I think people have found your anger to be off-putting. It sounds like the Queen of Hearts shouting "Off with their heads!" Programs are still crafted by human beings, and humans are fallible. The more people who use a program, the more likely that bugs will be found and squashed, but in a world filled with monkeys with typewriters, it's still likely that some rare, odd combination of keystrokes and settings will uncover a new bug. You can rage at the darkness, or say, "C'est la vie!"
 
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  1. Copy from Word
  2. Paste into text program
  3. Copy from text program
  4. Paste to destination
This is always the safest thing to do when copying from MS Word

However, the error is not likely to be the same one that people reported years ago - it's just the same category of error.

Thanks for the great advice - will do the two-step as previously discussed!
 
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