Core i7 iMac delivered with wired keyboard/mouse!

Discussion in 'Buying Tips and Advice' started by Skycutter, Mar 15, 2010.

  1. Skycutter macrumors newbie

    Jul 8, 2008
    I bought a new core i7 iMac through a friend who's an independant
    reseller. It's arrived with the old style wired keyboard an mouse!

    Tried phoning apple myself and they said they
    can't help!

    Applestore said they can't help!

    Has anyone else ever had this?

    If so how did u get it sorted?
  2. aristobrat macrumors G5

    Oct 14, 2005
    What does the top of the iMac box say it includes, wired or wireless?

    If it says wired, then what are the chances that the independent reseller ordered the wrong one for you?
  3. Chundles macrumors G4


    Jul 4, 2005
    Apple won't be able to do anything, you need to contact the reseller.

    Looks like they've just ordered the wrong machine.
  4. DerekS macrumors 6502

    Jun 25, 2007
    Lesson learned on resellers - buy from Apple next time.
  5. Chundles macrumors G4


    Jul 4, 2005
    Oh, they make mistakes too...
  6. kernkraft macrumors 68020


    Jun 25, 2009
    You don't have to. It's not about Apple vs everybody else. There are resellers that might offer even more service than Apple for less. You don't necessarily have to buy Apple products directly from Apple. Suggesting it is a bit stupid. There are consumer rights, you know.

    Even if you want AppleCare, buy the item from a reliable and trustworthy reseller and buy the AppleCare separately for a fraction of the price that Apple charges. There are several discussions about AppleCare that is not being sold by Apple Inc. It's just common sense and you have to know that AppleCare is linked to the computer - if you buy one that had been registered with another one, that might not be worth the disc and paper that it's printed on.

    Generally speaking, if you buy something online or on the phone, you have the right to cancel within a certain period of time and send the item back as you received it. IF the reseller made the mistake of sending something that is not what you ordered, even the shipping cost should be covered by them. I didn't even know that these iMacs shipped with the wired mouse and keyboards, but unless they clearly stated that yours would include these; you should have no problem of getting a full refund or having a new set of wireless mouse/keyboards sent to you upon you sending back the wired ones.

    Anyway, don't use the computer and call the reseller - this has nothing to do with Apple. If you purchased the computer from Apple, the same legislation would apply. Don't let them charge you with a stocking fee and there is no resolution, ask PROFESSIONAL consumer advice. I am based in the UK, here we have Consumerdirect that provides free and impartial consumer advice.
  7. alent1234 macrumors 603

    Jun 19, 2009
    was it new or open box?
  8. Skycutter thread starter macrumors newbie

    Jul 8, 2008
    Thanks for all the responses!

    There is no sticker on the box saying wired or not wired..
    But the pictures are of a Bluetooth keyboard with a magic mouse

    and yeah it was all sealed and brand new!

    Spoke to my friend today and sounds like no one believes us all the way
    back to apple themselves ..

    But I've been assured (although only by my friend so far) I will get my magic mouse.

    And I'm loving the iMac by the way, that 27inch screen is beautiful!

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