corrupt download from itunes

[QCassidy352]

apologies if this has been discussed, but I couldn't find any discussion of it.

I downloaded a tv episode from itunes, and there's something wrong with the file. It always quits in the same place, whether played in itunes or quicktime. Do I have any recourse here? I mean, it's only 1.99, and I can skip past the point where it quits, but the bottom line is the file is corrupt and I can't see the entire episode... can I either get my money back or re-download an uncorrupted file?

edit: i found a support form, so I guess I can just ask apple this question... but has it happened to anyone else?

 

[Applespider]

Fill in the iTunes support form and they'll let you redownload it. If there's a problem with the actual file, they'll refund you and tell you to try again in a few days/weeks

 

[mkrishnan]

This happened to me with a song before, and Apple responded in the way AS describes (they credited me when the re-downloaded song continued to show errors...).

 

[Erin753]

Why didn't I get a refund then?

I had the same problem, only the episode I downloaded crashed iTunes. So I purchased it again and emailed iTunes support. After weeks of back and forth, this lady named Grace told me they don't give refunds.

 

[Foxglove9]

I had a problem where I got an error in downloading an album and one of the songs never came through yet it said that I already downloaded it.

So I contacted apple via the web form and 3 days later she gave me a link that downloaded the missing song for me instantly.

 

[emaja]

They do not give refunds, but they will credit your account for the download, in effect giving you a "refund."