My 27inch imac (late 2009) was acting weird so I decided to take it to the local apple store and they found that the HDD was failing. Today I get a call that they the finished swapping HDD and it was ready to be picked up. Finally, I get there and inspect the machine to find that the bezel was chipped similar to someone trying to pry it open with a flathead screw driver plus there was a lot of dust in the panel. Like anyone would be, I was extremely pissed and the employees were nonchalant about the whole situation. Their only solution to this mess was to replace the rear housing and make me wait another week because the part must be directly shipped from Cupertino. So, I just left and went home to call customer relations because the employees at that store simply did not seem to care. Ten minutes later, I spoke to a very nice rep who helped me call the store manager at the store and demand that this repair is bumped up to #1. He also said that if they dont call me in 72 hours about the repair then I should contact him again because this is absolutely ridiculous. So, my question is has anyone had a similar situation where they had to replace the housing? did they do a crappy job or was it nicely done? Also, did anyone have any potential internal problem later? I'm just worried since they couldn't even properly swap the HDD without damaging something then how can I expect them to do a better job transferring everything to another housing. oh yeah and i plan on testing the machine at the store but what are good programs for testing/what should i test for? thanks!