Cosmetic rMBP display defect

Discussion in 'MacBook Pro' started by PaulAtkinson, Jul 11, 2012.

  1. PaulAtkinson macrumors member

    Joined:
    Jul 1, 2012
    Location:
    San Francisco
    #1
    So, I opened my rMBP base model exactly 12 days ago. So far, this has essentially been a perfect replacement for my 2007 15" MBP.

    Just now, I was watching a video with a significant black area, and noticed a defect in the computer display -- less than 1mm divot in the glass that causes the light to refract a bit and appear to be a bad pixel or four. If you angle the display, you can see the reflection bend, confirming it is a problem in the glass, itself.

    I haven't touched this screen (it isn't scratched, anywhere).

    I feel like I should return it -- but that seems insane on some level (how perfect should this rMBP be?)

    Would anyone here return it because of this (and waiting a few weeks for the replacement, of course)?
     
  2. Eric8199 macrumors 6502a

    Joined:
    Feb 27, 2009
    #2
    I had an iMac that we bought at work that had a similar issue. I didn't want to give up the gorgeous screen and wait for a replacement, so I decided to keep it figuring I would never notice it. To be honest, I never do. However, if it was my personal computer that I spent my money on, I probably would exchange it.

    You MIGHT be able to call Apple and have them order you a new one, and keep the old one until it comes in. I've heard of some people having luck with that lately.
     
  3. PaulAtkinson thread starter macrumors member

    Joined:
    Jul 1, 2012
    Location:
    San Francisco
    #3
    Forget it. I bounced it off my husband.

    I have decided to return the machine and get in the queue for a replacement.

    This dimple would end-up driving me bananas for the next five years (which is how long I have kept my last two laptops).
     
  4. Voodoofreak macrumors regular

    Joined:
    Jul 7, 2012
    #4
    That's the way to go!! You paid good amount of moola...and you deserve exactly what you expected. :D
     
  5. PaulAtkinson thread starter macrumors member

    Joined:
    Jul 1, 2012
    Location:
    San Francisco
    #5
    Well, THAT was easy.

    I cleaned off the SSD, boxed-up the rMBP and took it to Best Buy on my lunch hour today. Thirty minutes total to exchange for a new rMBP in the box. Looks like Best Buy has these in stock at some stores, even if their website reports nothing available.
     
  6. Naish84 macrumors newbie

    Joined:
    Apr 17, 2010
    #6
    it should be just as perfect as your 2300$

    return it immediately!

    these are the first reasons i can imagine right now:

    - you can loose a lot of resale value;
    - the defect could get worse in the future, and it may be out of warranty.

    edit: i saw right now that the problem was solved, sorry :)
     

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