Firstly, sorry if this is in the wrong forum, I wasn't really sure where this should go! Mods/gods: feel free to move this thread to a more appropriate forum if there is one. I have a 20 month old G4 PowerBook with a very annoying fault which will have to be fixed at great expense to me (since Apple refuse to recognise it, despite there being a large number of users experiencing identical symptoms on their discussions) - the part alone appears to be at least £200. How much do the Apple Stores in the UK charge for diagnosing and repairing a problem, excluding parts? I've had a look on the apple site but can't find anything that says how much they charge. And no, I don't have AppleCare, although I'm wishing I had My family have had 5 macs previously, and not a single problem. Our latest two macs have/will both needed repairs - MBP had the bad DVD drive problem (fixed under warranty), and now I have a £1500 doorstop.