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Could my Thunderbolt port have fried?

E

esisoon

macrumors newbie
Original poster
Aug 2, 2012
7
0
Hi all,

I got the MBP Retina in July this year, and I immediately went out to get a Thunderbolt display. Best accessory ever - except this morning I shook my mouse and the monitor refused to come on. So I called up Apple, kicked up a fuss, and finally brought my TB display to the service centre, complained about no power. Funny enough, the TB display could still charge my MBP, and power my drives, etc.

So I came back, was using my computer and realised I needed something on my TB drive, so I jacked it into my MBP, and it just wouldn't detect an external drive! I tried multiple times, and on both ports, but to no avail. Funny thing is the drive powers up fine, just that I can't see it on OS 10.8.1.

Which got me wondering, could it be that my TB display was working fine, and the problem was actually with my TB ports? Has anyone had their TB port fry? If so, what's the remedy?
 
simsaladimbamba

simsaladimbamba

Guest
Nov 28, 2010
22,670
28
located
The remedy would be getting Apple involved, since it is a hardware defect.
Anyway, does the drive show up in Disk Utility or in System Report > Hardware > Thunderbolt?
 
E

esisoon

macrumors newbie
Original poster
Aug 2, 2012
7
0
Sigh.... Of all my apple products this is causing me the most grief!
 
Mal

Mal

macrumors 603
Jan 6, 2002
6,252
18
Orlando
mape2k said:
Then switch to PC.
Click to expand...

Really? I can understand that if someone's perpetually complaining about trivial things and demanding Apple make the OS to their specifications, but this guys just upset about a problem with his Mac. It happens, and it's understandable to be annoyed (and he's not being unreasonably so). You're the one who we really don't need here, not the OP.

jW
 
alphaod

alphaod

macrumors Core
Feb 9, 2008
22,183
1,245
NYC
If it says no hardware found, it sounds like a failure on your motherboard. You should probably have that fix instead.
 
M

mape2k

macrumors regular
Apr 18, 2011
203
6
Germany
Mal said:
Really? I can understand that if someone's perpetually complaining about trivial things and demanding Apple make the OS to their specifications, but this guys just upset about a problem with his Mac. It happens, and it's understandable to be annoyed (and he's not being unreasonably so). You're the one who we really don't need here, not the OP.

jW
Click to expand...

I just wanted to troll and tease around a bit, because the OP was saying he has so much "grief" with Apple products. First world problem :rolleyes:
 
Mal

Mal

macrumors 603
Jan 6, 2002
6,252
18
Orlando
mape2k said:
I just wanted to troll and tease around a bit, because the OP was saying he has so much "grief" with Apple products. First world problem :rolleyes:
Click to expand...

Please don't, though. That kind of trolling just isn't needed around here, we get enough of the really bad kinds.

BTW, OP, I know you've already been told to go to Apple (and maybe already have), but I just wanted to toss in that I replaced a logic board for someone with the exact same problem a few weeks ago, so I know it does happen. Actually, now that I remember, it wasn't sending power to the device either, but it still turned out to be the port on the logic board.

jW
 
E

esisoon

macrumors newbie
Original poster
Aug 2, 2012
7
0
Hey Mal,

Thanks for this, I appreciate the help and support from you and the other guys in this forum. The great thing I find in all Mac forums that never ceases to amaze me - the community is really great, everyone's willing to help and share info. You guys are great.

I just called up Apple and they ran me through a few processes to reset the motherboard, and it's all working now. Do let me know if anyone needs this info I'll be happy to pass it on!

Cool!
 
eagandale4114

eagandale4114

macrumors 65816
May 20, 2011
1,011
1
esisoon said:
Hey Mal,

Thanks for this, I appreciate the help and support from you and the other guys in this forum. The great thing I find in all Mac forums that never ceases to amaze me - the community is really great, everyone's willing to help and share info. You guys are great.

I just called up Apple and they ran me through a few processes to reset the motherboard, and it's all working now. Do let me know if anyone needs this info I'll be happy to pass it on!

Cool!
Click to expand...

Just post it. It wouldnt hurt if someone in the future has this issue.
 
Mal

Mal

macrumors 603
Jan 6, 2002
6,252
18
Orlando
esisoon said:
Hey Mal,

Thanks for this, I appreciate the help and support from you and the other guys in this forum. The great thing I find in all Mac forums that never ceases to amaze me - the community is really great, everyone's willing to help and share info. You guys are great.

I just called up Apple and they ran me through a few processes to reset the motherboard, and it's all working now. Do let me know if anyone needs this info I'll be happy to pass it on!

Cool!
Click to expand...

Good to hear. Hopefully everything continues to work!

jW
 
Nightarchaon

Nightarchaon

macrumors 65816
Sep 1, 2010
1,393
30
I gave up on apple last year, built a PC, i have had apple products since 2007, and have yet to have a single one that has not had to go back at least once,

Macbook pro, Faulty GPU, then Faulty Logic board on replacement (USB didnt work)

iMac, Faulty GPU, then Faulty HDD, then Faulty Screen

Mac Book Air, Battery Bubble expansion , twice.

iPhone 3G just wouldnt charge
iPhone 4 overheated and stopped working
iPhone 5, lock button stopped working, twice.

Apple TV 1, HDMI port Failed
Apple TV 2, bricked itself after an update
Apple TV 3, no Wifi (ethernet fine)

Time Capsule, Faulty PSU
Time Capsule, HDD Failed (Overheated)

iPad 1, fault with charging circuitry, went POP and destroyed itself and the charging cable, as well as giving my mother a nasty shock when she plugged it in.

iPad Mini, bottom half of screen stopped accepting touch.

now either im the unluckiest man alive, or apples quality control is pants...

Now ill keep my 2011 imac, until it finally dies, took me a few attempts to get one that finally worked, but man, i am not buying apple again outside of the iPhone, and that's only because ive invested in the Apps and don't want to re-buy everything on android.
 
S

SVTmaniac

macrumors 6502
Jan 30, 2013
395
621
Nightarchaon said:
I gave up on apple last year, built a PC, i have had apple products since 2007, and have yet to have a single one that has not had to go back at least once,

Macbook pro, Faulty GPU, then Faulty Logic board on replacement (USB didnt work)

iMac, Faulty GPU, then Faulty HDD, then Faulty Screen

Mac Book Air, Battery Bubble expansion , twice.

iPhone 3G just wouldnt charge
iPhone 4 overheated and stopped working
iPhone 5, lock button stopped working, twice.

Apple TV 1, HDMI port Failed
Apple TV 2, bricked itself after an update
Apple TV 3, no Wifi (ethernet fine)

Time Capsule, Faulty PSU
Time Capsule, HDD Failed (Overheated)

iPad 1, fault with charging circuitry, went POP and destroyed itself and the charging cable, as well as giving my mother a nasty shock when she plugged it in.

iPad Mini, bottom half of screen stopped accepting touch.

now either im the unluckiest man alive, or apples quality control is pants...

Now ill keep my 2011 imac, until it finally dies, took me a few attempts to get one that finally worked, but man, i am not buying apple again outside of the iPhone, and that's only because ive invested in the Apps and don't want to re-buy everything on android.
Click to expand...


So you felt the need to dig up a two year old thread to tell us this?
 
simonsi

simonsi

Contributor
Jan 3, 2014
4,851
734
Auckland
SVTmaniac said:
So you felt the need to dig up a two year old thread to tell us this?
Click to expand...

And "this" is a one year old issue for him. Guess he isn't over it yet.

His experience diametrically opposite to mine though, I've never had to return any of the 12 Apple products (iMac to iPhone), I've had in the past 3yrs (still have 9 of them).
 
P

pragmatous

macrumors 65816
May 23, 2012
1,378
99
It sounds to me like you take very poor care of your equipment.

Also it's normally against forums rules to zombify old dead posts.

Nightarchaon said:
I gave up on apple last year, built a PC, i have had apple products since 2007, and have yet to have a single one that has not had to go back at least once,

Macbook pro, Faulty GPU, then Faulty Logic board on replacement (USB didnt work)

iMac, Faulty GPU, then Faulty HDD, then Faulty Screen

Mac Book Air, Battery Bubble expansion , twice.

iPhone 3G just wouldnt charge
iPhone 4 overheated and stopped working
iPhone 5, lock button stopped working, twice.

Apple TV 1, HDMI port Failed
Apple TV 2, bricked itself after an update
Apple TV 3, no Wifi (ethernet fine)

Time Capsule, Faulty PSU
Time Capsule, HDD Failed (Overheated)

iPad 1, fault with charging circuitry, went POP and destroyed itself and the charging cable, as well as giving my mother a nasty shock when she plugged it in.

iPad Mini, bottom half of screen stopped accepting touch.

now either im the unluckiest man alive, or apples quality control is pants...

Now ill keep my 2011 imac, until it finally dies, took me a few attempts to get one that finally worked, but man, i am not buying apple again outside of the iPhone, and that's only because ive invested in the Apps and don't want to re-buy everything on android.
Click to expand...
 
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