could not open communication device

Discussion in 'MacBook' started by sparkyhendy, May 18, 2010.

  1. sparkyhendy macrumors newbie

    Joined:
    May 18, 2010
    #1
    Hello folks at Macrumours!

    Firstly I would like to apologise if I got this question in the wrong section.

    My father has a problem with his macbook and seeing as I am of the generation where the golden oldies love to call and vent their frustrations at a piece of hardware not working properly, I tried the WWW and found NO answer as to what is causing this issue.

    From what I have gathered, he has a Macbook and there is no proper sequence which he does to force the message of "Internet Connect: could not open communication device" to come up on his screen.

    He is running M$ Entourage for his email and his System Preferences / Network panel solely has Airport, Ethernet and Bluetooth in the list. There is no reference anywhere to an internal modem which is trying to create a connection. He has never required an internal modem. His Ethernet and Bluetooth are continually "off" - in so far he is not ever using them.

    Would anyone out there have a clue as to what this could be and what is causing this message to reappear all the time?! It must have happened around 40 times today alone.

    Thanks all (and sorry again if I got the wrong section)

    Kind regards,

    Sparky
     
  2. Sharangad macrumors member

    Joined:
    Oct 19, 2008
    #2
    Does he use a 3G USB modem? Those things show up as dial up adapters.
     
  3. sparkyhendy thread starter macrumors newbie

    Joined:
    May 18, 2010
    #3
    Nope.... :-(

    But I think I got a solution.... Yet to be confirmed, but I told him to remove the Bluetooth from his Network (in Sys Pref)....
     

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