Coupon for today's hassles.

Discussion in 'iPhone' started by mikethebigo, Oct 7, 2011.

  1. mikethebigo macrumors 68000

    Joined:
    May 25, 2009
    #1
    This is the reason I will continue to fully support Apple. To err is obviously human, but they make sure to make up for it and take care of you as much as possible.

    Pre-ordered on the Apple site today and it wouldn't let me change my shipping address. Finally got through to customer service about an hour ago, they changed the address, and offered me this coupon without me even asking for it:
     

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  2. EmbraceTheOne macrumors 6502a

    Joined:
    Aug 26, 2011
    #2
    That's why their rated #1 In Customer Service Satisfaction :)
     
  3. jcoop macrumors member

    Joined:
    Jun 23, 2003
    Location:
    Indianapolis, IN
    #3
    Very nice. I had a similar issue, then realized that I was being locked into my AT&T billing address (which was not my desired shipping address). I made the change through AT&T, and then could place the order with Apple as I intended. I figured this out before I was able to get through to Apple by phone (they were pretty swamped this morning). But I'm very glad they treated you well.
     
  4. catalyst6 macrumors 6502a

    catalyst6

    Joined:
    Oct 13, 2007
    Location:
    Berlin
    #4
    Wow I'd just be happy if they'd let me change my shipping address
     
  5. CmdrThor macrumors member

    Joined:
    Jun 9, 2011
    Location:
    Atlanta, GA
    #5
    Lucky you, due to extremely high call volumes they are unable to answer my call at this time. Hah.
     
  6. mikethebigo thread starter macrumors 68000

    Joined:
    May 25, 2009
    #6
    Yeah took me some time to get through, but eventually got lucky.
     
  7. ct2k7 macrumors 603

    ct2k7

    Joined:
    Aug 29, 2008
    Location:
    London or Florida
    #7
    Good to see you got looked after.

    All I got, after having my order cancelled for no apparent reason was being told to order again.
     
  8. rdowns macrumors Penryn

    rdowns

    Joined:
    Jul 11, 2003
    #8
    Wow. They gave you a discount of you spend more money. LOL.
     
  9. mikethebigo thread starter macrumors 68000

    Joined:
    May 25, 2009
    #9
    Haha yea that part is kinda funny. Will be getting my mom a 4S for Christmas though, so it's useful to me.
     

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