Coupon for today's hassles.

Discussion in 'iPhone' started by mikethebigo, Oct 7, 2011.

  1. mikethebigo macrumors 68000

    May 25, 2009
    This is the reason I will continue to fully support Apple. To err is obviously human, but they make sure to make up for it and take care of you as much as possible.

    Pre-ordered on the Apple site today and it wouldn't let me change my shipping address. Finally got through to customer service about an hour ago, they changed the address, and offered me this coupon without me even asking for it:

    Attached Files:

  2. EmbraceTheOne macrumors 6502a

    Aug 26, 2011
    That's why their rated #1 In Customer Service Satisfaction :)
  3. jcoop macrumors member

    Jun 23, 2003
    Indianapolis, IN
    Very nice. I had a similar issue, then realized that I was being locked into my AT&T billing address (which was not my desired shipping address). I made the change through AT&T, and then could place the order with Apple as I intended. I figured this out before I was able to get through to Apple by phone (they were pretty swamped this morning). But I'm very glad they treated you well.
  4. catalyst6 macrumors 6502a


    Oct 13, 2007
    Wow I'd just be happy if they'd let me change my shipping address
  5. CmdrThor macrumors member

    Jun 9, 2011
    Atlanta, GA
    Lucky you, due to extremely high call volumes they are unable to answer my call at this time. Hah.
  6. mikethebigo thread starter macrumors 68000

    May 25, 2009
    Yeah took me some time to get through, but eventually got lucky.
  7. ct2k7 macrumors 603


    Aug 29, 2008
    London or Florida
    Good to see you got looked after.

    All I got, after having my order cancelled for no apparent reason was being told to order again.
  8. rdowns macrumors Penryn


    Jul 11, 2003
    Wow. They gave you a discount of you spend more money. LOL.
  9. mikethebigo thread starter macrumors 68000

    May 25, 2009
    Haha yea that part is kinda funny. Will be getting my mom a 4S for Christmas though, so it's useful to me.

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