Crack in MacBook palmrest area...

Discussion in 'MacBook Pro' started by -kritter-, Jul 16, 2007.

  1. -kritter- macrumors regular

    -kritter-

    Joined:
    Mar 8, 2007
    Location:
    Idaho
    #1
    There is a crack in palmrest area between the edge of the case and where the screen magnetically latches itself when closed on the right side, seems to have been cause by the tab that keeps the screen resting slightly above the palmrest and the keyboard, the crack is about an inch long, my question is will apple replace the entire top palm rest portion...my macbooks 9 months old by the way...i looked for a thread about a problem like this but only came across happenings of cracking on the bottom side near the hinge area... i kinda doubt they will replace the part, being a cosmetic problem, but i just wanted some other peoples opinions.
    i tried to get some pictures but the lighting where im at right now didn't permit.
     
  2. iBookG4user macrumors 604

    iBookG4user

    Joined:
    Jun 27, 2006
    Location:
    Seattle, WA
    #2
    Apple should replace it considering the magnetic latch is likely at fault of the crack. Try calling AppleCare (only if you have the extended AppleCare plan, if you don't then your phone support has run out, so don't do this.) and telling them to see if they can give you an answer. Otherwise I'd set up a Genius Bar meeting and talk to them about it.
     
  3. devilot Moderator emeritus

    devilot

    Joined:
    May 1, 2005
    #3
    Hard to say, I think it's likely that it depends on the given Genius you might happen to speak with.

    FTR, here are a few relevant threads. Hopefully you can glean something helpful from at least one of them.

    http://forums.macrumors.com/showthread.php?t=312012
    http://forums.macrumors.com/showthread.php?t=230291
    http://forums.macrumors.com/showthread.php?t=298735
    http://forums.macrumors.com/showthread.php?t=275164
    http://forums.macrumors.com/showthread.php?t=314087
     
  4. -kritter- thread starter macrumors regular

    -kritter-

    Joined:
    Mar 8, 2007
    Location:
    Idaho
    #4
    k, i dont have apple care, can i submit a request on apples online hardware repair service?, seeing as that the closest apple store is about 380 miles away???
     
  5. iBlue macrumors Core

    iBlue

    Joined:
    Mar 17, 2005
    Location:
    London, England
    #5
    Do that or call them. They send you a box and labels for it to be sent in for repair.
     
  6. -kritter- thread starter macrumors regular

    -kritter-

    Joined:
    Mar 8, 2007
    Location:
    Idaho
    #6

    ok that first link is like pretty much what happend but not to that extent where that region of the palmrest actually came off... but im looking through all of these...thanks
     
  7. discodave macrumors member

    Joined:
    Jan 30, 2007
    #7
    Yes, Apple should replace this part. I had a similar problem recently. The crack was positioned directly below the ridge that prevents the LCD being pressed onto the keyboard area. I was informed by Apple that they have procedures in place for specific types of crack caused by the strength of the magnet pulling that ridge too hard onto the palmrest.

    Don't let them say no to this. See my post here: http://forums.macrumors.com/showthread.php?p=3893781#post3893781

    David
     
  8. -kritter- thread starter macrumors regular

    -kritter-

    Joined:
    Mar 8, 2007
    Location:
    Idaho
    #8
    ok thank you all for your input, i will deffinetly make sure apple resolves this one way or another...thanks...:)
     

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