Cracked in my hands...

Discussion in 'iPad' started by bpd115, Apr 4, 2012.

  1. bpd115 macrumors 6502a

    bpd115

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    Feb 4, 2003
    Location:
    Pennsylvania
    #1
    So I'm on my recliner reading with my new iPad, reading it in book form with the smart cover on and folded around back.

    I'm about to turn in for the night and take my left hand off the iPad to bring the smart cover around and I hear the crack of glass.

    The screen literally shattered in my hand, below my right thumb. You can still seem my thumb print.

    I did not apply any crazy pressure to this thing, it's never been dropped or even looked at cross eyed. I just made an appointment for the Genius Bar tomorrow. Hopefully they don't expect me to pay for a defective piece of glass. I'm a bit sick to my stomach actually.

    [​IMG]
     
  2. ECUpirate44 macrumors 603

    ECUpirate44

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  3. kdoug macrumors 6502a

    kdoug

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    #3
    You should be fine. There doesn't appear to be an impact point. It's hard to tell but it's probably some kind of stress crack.
     
  4. plucky duck macrumors 6502

    Joined:
    Jan 5, 2012
    #4
    Would this be covered under their accidental damage and you get charged a $50 deductible? The actual LCD is recessed from the glass but still unless you apply crazy pressure no way can this happen. Might be a QA issue where the glass is not uniform in thickness and you happened to hit a weak spot? *shrugs*. Sorry to hear.
     
  5. Peanut207 macrumors 6502

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    #5
    Wow that's crazy. Hopefully they do the right thing. I'm sure they will as long as there isn't any signs of a drop. Good luck
     
  6. bpd115 thread starter macrumors 6502a

    bpd115

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    #6
    I don't have Applecare plus on it as I basically trade in for the new model iPad every year (this would be my 3rd iPad).

    The LCD underneath is fine and the glass itself didn't seem squishy. I'm not touching it until my Genius appointment at this point though. My grip certainly isn't off the charts....it just shattered beneath my thumb.

    The only thing that hit the floor was my jaw.
     
  7. Nikos macrumors 68000

    Nikos

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    #7
    Another testament to the excellent build quality of the iPad 3.
     
  8. Nikos, Apr 4, 2012
    Last edited by a moderator: Apr 5, 2012

    Nikos macrumors 68000

    Nikos

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    #8
    I've owned enough Apple products, including six new iPads, to conclude that the QC and build quality of it is awful.

    Hopefully the genii at Apple will swap this out for the OP.
     
  9. Stouver macrumors member

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    Mar 13, 2012
    #9
    If you are just testing out how many people will believe this is how it broke.. l would say Apple will most likely replace it. If that actually happened, then I don't know what to say.
     
  10. bpd115 thread starter macrumors 6502a

    bpd115

    Joined:
    Feb 4, 2003
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    #10
    It was definitely a WTF? moment.

    I've had tons of Apple products over the years, this takes the cake...

    My wife was sitting next to me and said "Did I just hear glass crack?"....

    There's not a dent or scuff on this thing and hell, up to this point there wasn't a scratch on the glass....

    I just had preordered that Glas.t screen protector too......
     
  11. Peanut207 macrumors 6502

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    Mar 2, 2010
    #11
    I've had every iPhone and iPad to date, few iPods and have a 27 inch iMac and have never had one issue with any of them. Sorry to hear bout your bad luck, you're one of a few.
     
  12. Old Smuggler macrumors 6502a

    Old Smuggler

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    #12
    that's the most peculiar thing i've ever seen.
     
  13. bobright macrumors 601

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    #13
    I'm not saying you aren't telling the truth but I wouldn't doubt if a "genius" tries to say you're lying.
     
  14. DeuxIt macrumors member

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    Oct 20, 2008
    #14
    it's because you're using a case that was released as "for new ipad" but was really a guess or just lucky fit. that type of case puts quite a bit of stress on small areas of the corners of the glass, causing a fracture. what brand of case is is, because that is your culprit... greedy case makers rushing to market before product is ready, NOT APPLE
     
  15. adam1080 macrumors member

    adam1080

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    Mar 29, 2012
    #15
    Well, I'm another one of the "few" then. I went through 3 iPhone 4's(yellow/brown stains that never left and a bad flash) at launch and one iPad 2 with horrendous light bleeding(again at launch). Maybe their QC suffers to try and meet demand at the beginning of a run, but to me that was an unacceptable amount of crap to leave the factory. That doesn't stop me from buying apple products though :rolleyes:.

    Still, OP, that is crazy. That glass is supposed to be tough stuff. There had to be a defect... unless you got hit by a meteor and you got super-human powers without noticing. Just sayin
     
  16. iArrudaG macrumors regular

    iArrudaG

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    #16
    That's really weird! I'm sure they won't give you a hard time for a replacement.
     
  17. Jackintosh macrumors 6502a

    Jackintosh

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    #17
    I noticed when playing Doom, I subconsciously put a lot of thumb pressure on a similar part of the glass where the game's movement control is.
     
  18. ixodes macrumors 601

    ixodes

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    Pacific Coast, USA
    #18
    After reading your post, I believe it was simply a defective glass panel... it does happen.

    If the genius that insects it, does so carefully, it will be apparent.

    If you encounter any resistance, ask for the store manager. Present your case for a replacement in a pleasant matter of fact style.

    I feel quite certain that Apple will do the right thing and replace the unit for you.

    Good Luck :)
     
  19. JasonBare macrumors member

    JasonBare

    Joined:
    Mar 11, 2012
    #19
    I had this same issue with an iPad 2 that I had purchased from Best Buy. I had a smart cover on it and took great care of it, but one day (about a week after purchase), the glass cracked in the same place as yours. I did not even pick it up from where it cracked. It just cracked...

    Interesting..
     
  20. Nova Sensei macrumors 6502

    Joined:
    Feb 26, 2012
    #20
    No one but you can ever really know I suppose.

    All I know is that if I dropped my iPad and the glass shattered, I'd be jumping straight on MacRumors to make a thread saying it "broke in my hand" just so I could refer the Apple person to it as further corroboration of my story.

    Anyway, good luck, I hope they replace it. It's nothing to Apple, but a lot to you.
     
  21. master-ceo macrumors 65816

    master-ceo

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    The SUN
    #21
    I could hear the famous words of Steve Jobs, "You're holding it wrong".

    I think you should be cool with your appointment though.
     
  22. interfreak macrumors regular

    interfreak

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  23. zigzagg321 macrumors 6502

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    #23
    [​IMG]

    Hopefully the genius that looks at it doesn't see it that way though. Good luck for real. Either way Im sorry that happened, that really sucks.
     
  24. bpd115 thread starter macrumors 6502a

    bpd115

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    Feb 4, 2003
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    Pennsylvania
    #24
    Guess there always will be one.....

    had something impacted the screen (other than my thumb, which the print is visible) I'd imagine you'd see micro fractures of the glass so to speak. The tiny white crushed glass, not more of a stress fracture which, I would say by definition this was. You can see where the peak of the break is lines up to where you apply pressure with your thumb when you grab something.

    As to the case, it has a Mareware back cover on it, I used their similar model for the iPad 2. It doesn't actually wrap around over the glass, it stays on the metal lip so to speak.
     
  25. MaxxTraxx macrumors 6502

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    Jul 2, 2008
    #25
    Can even see your thump print. You sure you weren't using a lot of pressure?
     

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