Cracked iPhone 4 Screen Question...

[Collin789]

My Mom just dropped her iPhone 4 and the screen cracked in the middle. I know a cracked screen isn't included in the warranty, but have any of you had luck taking it into the Apple store and them replacing it for you?

 

[scaredpoet]

It's mixed results, and depends on luck and the Genius' mood, really.

Expect to pay $199 to have it fixed. And if they decide to fix it for free, then be pleasantly surprised.

 

[vincenz]

Make an appointment and bring it in. There have been many cases where people have gotten it replaced for free. Never know until you try.

 

[Apple 26.2]

And if taking it doesn't work, you can always replace the screen yourself... it's a little work, but a lot cheaper than $200.

Good luck!

 

[Collin789]

It's mixed results, and depends on luck and the Genius' mood, really.

Expect to pay $199 to have it fixed. And if they decide to fix it for free, then be pleasantly surprised.

Ok so does that mean there is not a "policy" saying that they are not allowed to replace a cracked screen? It just depends on what the genius says?