Cracked my Retina display. How much will it cost to fix it?

Discussion in 'MacBook Pro' started by JJBro1, Mar 24, 2015.

  1. JJBro1 macrumors regular

    Joined:
    May 17, 2009
    #1
    I tried to close my macbook from the bottom corner and the retina display cracked. I don't have apple care, how much would it cost to have apple fix it? What other options do I have? http://imgur.com/ehUn0XC
     
  2. BasicGreatGuy Contributor

    BasicGreatGuy

    Joined:
    Sep 21, 2012
    Location:
    In the middle of several books.
    #2
    Why don't you take your Mac to the Genius Bar for a quote? That will get you the answer to your question a lot faster and more direct, than asking strangers on a forum.
     
  3. Hieveryone macrumors 68020

    Joined:
    Apr 11, 2014
    #3
    Well according to others online it'll be around 700-900. He was asking for a general idea.
     
  4. snaky69 macrumors 603

    Joined:
    Mar 14, 2008
    #4
    You should ask Apple, not strangers on the internet.
     
  5. CaptainChunk macrumors 68020

    CaptainChunk

    Joined:
    Apr 16, 2008
    Location:
    Phoenix, AZ
    #5
    The display on my brand new 2015 13" rMBP cracked in a very similar way yesterday, ONE DAY after I got it. Why they don't use overlay glass like they have in the past in previous models is beyond me. We're basically looking at a screen with the fragility of an iPhone's - except it's several times larger. I've owned 4 or 5 previous Apple laptops and NONE of them have been this prone to damage. :mad:

    Anyway, I spent about an hour at the Genius Bar and was told that I'd be looking at a $450 display replacement repair. That wasn't exactly the kind of news I wanted to hear after I had just spent $1,700 on a new laptop I only got one usable day out of. But I did get a manager involved near the end and they agreed to cover half the repair cost. So for that, I'm grateful. But OP, YMMV. I'm not totally sure whether they're replacing just the display or the entire assembly on mine. I was so upset I didn't think to ask. So, it's best to make an appointment and see what they say.

    I've also been reading how micro scratches caused by dust/particles on the keyboard can also damage a Retina display. I guess a screen protector is going on my rMBP the second I get it back from repair. I never thought I'd need one for a laptop... :p
     
  6. jcharnock macrumors newbie

    Joined:
    Mar 29, 2015
    #6
    I had this exact problem just in a different place on the screen..

    The price will depend on what size screen you've got, the cost for mine to be repaired by Apple was £744 for a 15" retina screen. This will be cheaper if you go to a repair shop that isn't authorized by Apple though but this will void your warranty.

    It's a really annoying problem with retina screens, I don't even know how mine broke. I went to sleep one night, closed my laptop normally then the next day when I opened it there was a crack there.. I couldn't believe it!

    Check if you have any accident damage coverage with your home insurance as this may cover it.
     
  7. CaptainChunk, Apr 8, 2015
    Last edited: Apr 8, 2015

    CaptainChunk macrumors 68020

    CaptainChunk

    Joined:
    Apr 16, 2008
    Location:
    Phoenix, AZ
    #7
    Yep, same exact thing with me! I really wish I knew how mine broke, too. It's really frustrating. I've never had a display break on ANY Apple laptop I've owned prior to this one - and one of them even took a pretty hard fall once.

    I don't know if I would go as far to say is that their design is inherently flawed, but parts of me certainly feel that way after I had a broken display on Day 2 of ownership and I don't even know HOW it happened...
     
  8. jcharnock macrumors newbie

    Joined:
    Mar 29, 2015
    #8
    When the repair center rang me to give me a quote they seemed to think that it may have been from closing the laptop with the charger cable caught inside it, but I'm 99% sure nothing was caught inside it. It's quite scary how fragile they are. I think I'm going to take out insurance for it from now on, had a quote earlier for £6 a month.

    You broke yours on day 2! Damn that's awful.. I'm surprised Apple didn't replace it for free..
     
  9. CaptainChunk macrumors 68020

    CaptainChunk

    Joined:
    Apr 16, 2008
    Location:
    Phoenix, AZ
    #9
    Well, they considered it incidental/accidental damage. But they did at least give me a break on the repair cost when they technically didn't have to (they actually did feel bad for me). They quoted me 3-5 business days for the repair. Not the end of the world, I suppose...
     
  10. totten76 macrumors regular

    totten76

    Joined:
    Mar 12, 2015
    #10
    Could you try to sell it for parts on eBay or Craigslist? Just lower the price by a little bit less than it would cost to fix the screen. Then go into a new one? Idk just trying to give you a different suggestion. Sorry about your luck though :( that sucks.
     
  11. CaptainChunk macrumors 68020

    CaptainChunk

    Joined:
    Apr 16, 2008
    Location:
    Phoenix, AZ
    #11
    I don't know, but it seems to me like parting out a brand new computer with a 3-year AppleCare plan attached to it probably isn't the wisest move. Besides, after seeing how involved taking the display off actually is on iFixIt, I'd probably break it more than it already is, voiding the warranty that I may need to actually use later.
     
  12. Android300zx macrumors regular

    Joined:
    Jan 13, 2012
    #12
    Thankfully I bought a Moshi screen protector for my Retina. Sounds scary.
     
  13. MarvinHC macrumors 6502a

    Joined:
    Jan 9, 2014
    Location:
    Shanghai, PRC
    #13
    Why do you think that this would protect it at all from cracking ???
     
  14. Android300zx macrumors regular

    Joined:
    Jan 13, 2012
    #14
    I have used screen protectors on many different devies and they have saved me countless times.
     
  15. jcharnock macrumors newbie

    Joined:
    Mar 29, 2015
    #15
    Won't a screen protector just diminish the quality of your screen? Basically defeating the object of having a retina screen in the first place..
     
  16. yukyuklee macrumors 6502

    yukyuklee

    Joined:
    Jan 4, 2011
    Location:
    Boston, MA
    #16
    why on earth would you try to close the screen in a awkward position? it involves so much pressure to close from the bottom corner of the screen assuming the back of the laptop?
     
  17. MarvinHC macrumors 6502a

    Joined:
    Jan 9, 2014
    Location:
    Shanghai, PRC
    #17
    protect from scratches - yes. But why would it stop it cracking???
     
  18. Android300zx macrumors regular

    Joined:
    Jan 13, 2012
    #18
    Can I live in my fantasy world where screen protectors protect my devices from cracking, lol? I am aware it diminishes the quality of the screen but I was more worried about scratches on the screen. It's no biggie to me since I'm not doing anything crazy on my laptop where I'd need amazing resolution.
     
  19. thadoggfather Suspended

    thadoggfather

    Joined:
    Oct 1, 2007
    #19
    Did you pay with an American Express? I believe it covers first three months of accidental damage.
     
  20. yukyuklee macrumors 6502

    yukyuklee

    Joined:
    Jan 4, 2011
    Location:
    Boston, MA
    #20
    sorry but I wasn't referring to a screen protecter lol I think you need to reread what you quoted ;)
     
  21. Android300zx macrumors regular

    Joined:
    Jan 13, 2012
    #21
    Quoted the wrong person. My bad.
     
  22. Blue Giant macrumors newbie

    Joined:
    Apr 17, 2015
    #22
  23. bookwormsy macrumors 6502

    Joined:
    Jul 7, 2010
    #23
    They don't do that because having the LCD without another layer in between makes the image look a lot better. It, of course, comes at the expense of separability, but that's how things are going nowadays.

    OP, if you can find a replacement screen assembly for cheap, it's actually not that hard to replace. Just follow the iFixit guide and it's not that difficult, and unless you mess things up, Apple won't know.
     
  24. iamMacPerson macrumors 68030

    iamMacPerson

    Joined:
    Jun 12, 2011
    Location:
    AZ/10.0.1.1
    #24
    That really sucks, but I owned a 15" rMBP for just over 3 years and never had a display crack on me. I had ghosting problems, flickering problems, etc but never cracked a display. Luck I suppose? I always thought those displays could possibly crack easier then the cMBPs. However, the Retinas are more durable when hit on the outside of the lid. A friend sat on his 13" rMBP and his screen didn't crack or anything. I thought for sure he was going to have a $700 repair bill. The older 13" cMBPs probably would have cracked (at least the LCD panel) since its mounted to the aluminum and not fused to the glass.
     
  25. wksj macrumors member

    Joined:
    Feb 20, 2015
    #25
    There are many MasterCard and VISA credit cards that cover accidental damage, loss, and theft for the first few months. It is not exclusive to American Express.
     

Share This Page