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JJBro1

macrumors regular
Original poster
May 17, 2009
122
0
I tried to close my macbook from the bottom corner and the retina display cracked. I don't have apple care, how much would it cost to have apple fix it? What other options do I have? http://imgur.com/ehUn0XC
 

Hieveryone

macrumors 603
Apr 11, 2014
5,625
2,338
USA
Why don't you take your Mac to the Genius Bar for a quote? That will get you the answer to your question a lot faster and more direct, than asking strangers on a forum.

Well according to others online it'll be around 700-900. He was asking for a general idea.
 

CaptainChunk

macrumors 68020
Apr 16, 2008
2,142
6
Phoenix, AZ
The display on my brand new 2015 13" rMBP cracked in a very similar way yesterday, ONE DAY after I got it. Why they don't use overlay glass like they have in the past in previous models is beyond me. We're basically looking at a screen with the fragility of an iPhone's - except it's several times larger. I've owned 4 or 5 previous Apple laptops and NONE of them have been this prone to damage. :mad:

Anyway, I spent about an hour at the Genius Bar and was told that I'd be looking at a $450 display replacement repair. That wasn't exactly the kind of news I wanted to hear after I had just spent $1,700 on a new laptop I only got one usable day out of. But I did get a manager involved near the end and they agreed to cover half the repair cost. So for that, I'm grateful. But OP, YMMV. I'm not totally sure whether they're replacing just the display or the entire assembly on mine. I was so upset I didn't think to ask. So, it's best to make an appointment and see what they say.

I've also been reading how micro scratches caused by dust/particles on the keyboard can also damage a Retina display. I guess a screen protector is going on my rMBP the second I get it back from repair. I never thought I'd need one for a laptop... :p
 

jcharnock

macrumors newbie
Mar 29, 2015
9
0
I had this exact problem just in a different place on the screen..

The price will depend on what size screen you've got, the cost for mine to be repaired by Apple was £744 for a 15" retina screen. This will be cheaper if you go to a repair shop that isn't authorized by Apple though but this will void your warranty.

It's a really annoying problem with retina screens, I don't even know how mine broke. I went to sleep one night, closed my laptop normally then the next day when I opened it there was a crack there.. I couldn't believe it!

Check if you have any accident damage coverage with your home insurance as this may cover it.
 

CaptainChunk

macrumors 68020
Apr 16, 2008
2,142
6
Phoenix, AZ
It's a really annoying problem with retina screens, I don't even know how mine broke. I went to sleep one night, closed my laptop normally then the next day when I opened it there was a crack there.. I couldn't believe it!

Yep, same exact thing with me! I really wish I knew how mine broke, too. It's really frustrating. I've never had a display break on ANY Apple laptop I've owned prior to this one - and one of them even took a pretty hard fall once.

I don't know if I would go as far to say is that their design is inherently flawed, but parts of me certainly feel that way after I had a broken display on Day 2 of ownership and I don't even know HOW it happened...
 
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jcharnock

macrumors newbie
Mar 29, 2015
9
0
Yep, same exact thing with me! I really wish I knew how mine broke, too. It's really frustrating. I've never had a display break on ANY Apple laptop I've owned prior to this one - and one of them even took a pretty hard fall once.

I don't know as if I would go as far to say is that their design is inherently flawed, but parts of me certainly feel that way after I had a broken display on Day 2 of ownership and I don't even know HOW it happened...

When the repair center rang me to give me a quote they seemed to think that it may have been from closing the laptop with the charger cable caught inside it, but I'm 99% sure nothing was caught inside it. It's quite scary how fragile they are. I think I'm going to take out insurance for it from now on, had a quote earlier for £6 a month.

You broke yours on day 2! Damn that's awful.. I'm surprised Apple didn't replace it for free..
 

CaptainChunk

macrumors 68020
Apr 16, 2008
2,142
6
Phoenix, AZ
When the repair center rang me to give me a quote they seemed to think that it may have been from closing the laptop with the charger cable caught inside it, but I'm 99% sure nothing was caught inside it. It's quite scary how fragile they are. I think I'm going to take out insurance for it from now on, had a quote earlier for £6 a month.

You broke yours on day 2! Damn that's awful.. I'm surprised Apple didn't replace it for free..

Well, they considered it incidental/accidental damage. But they did at least give me a break on the repair cost when they technically didn't have to (they actually did feel bad for me). They quoted me 3-5 business days for the repair. Not the end of the world, I suppose...
 

totten76

macrumors regular
Mar 12, 2015
234
24
Could you try to sell it for parts on eBay or Craigslist? Just lower the price by a little bit less than it would cost to fix the screen. Then go into a new one? Idk just trying to give you a different suggestion. Sorry about your luck though :( that sucks.
 

CaptainChunk

macrumors 68020
Apr 16, 2008
2,142
6
Phoenix, AZ
Could you try to sell it for parts on eBay or Craigslist? Just lower the price by a little bit less than it would cost to fix the screen. Then go into a new one? Idk just trying to give you a different suggestion. Sorry about your luck though :( that sucks.

I don't know, but it seems to me like parting out a brand new computer with a 3-year AppleCare plan attached to it probably isn't the wisest move. Besides, after seeing how involved taking the display off actually is on iFixIt, I'd probably break it more than it already is, voiding the warranty that I may need to actually use later.
 

jcharnock

macrumors newbie
Mar 29, 2015
9
0
Won't a screen protector just diminish the quality of your screen? Basically defeating the object of having a retina screen in the first place..
 

yukyuklee

macrumors 6502
Jan 4, 2011
368
40
Boston, MA
I tried to close my macbook from the bottom corner and the retina display cracked. I don't have apple care, how much would it cost to have apple fix it? What other options do I have? http://imgur.com/ehUn0XC

why on earth would you try to close the screen in a awkward position? it involves so much pressure to close from the bottom corner of the screen assuming the back of the laptop?
 

Android300zx

macrumors regular
Jan 13, 2012
147
0
why on earth would you try to close the screen in a awkward position? it involves so much pressure to close from the bottom corner of the screen assuming the back of the laptop?

Can I live in my fantasy world where screen protectors protect my devices from cracking, lol? I am aware it diminishes the quality of the screen but I was more worried about scratches on the screen. It's no biggie to me since I'm not doing anything crazy on my laptop where I'd need amazing resolution.
 

thadoggfather

macrumors P6
Oct 1, 2007
15,604
16,376
Did you pay with an American Express? I believe it covers first three months of accidental damage.
 

yukyuklee

macrumors 6502
Jan 4, 2011
368
40
Boston, MA
Can I live in my fantasy world where screen protectors protect my devices from cracking, lol? I am aware it diminishes the quality of the screen but I was more worried about scratches on the screen. It's no biggie to me since I'm not doing anything crazy on my laptop where I'd need amazing resolution.

sorry but I wasn't referring to a screen protecter lol I think you need to reread what you quoted ;)
 

bookwormsy

macrumors 6502
Jul 7, 2010
281
172
The display on my brand new 2015 13" rMBP cracked in a very similar way yesterday, ONE DAY after I got it. Why they don't use overlay glass like they have in the past in previous models is beyond me.

They don't do that because having the LCD without another layer in between makes the image look a lot better. It, of course, comes at the expense of separability, but that's how things are going nowadays.

OP, if you can find a replacement screen assembly for cheap, it's actually not that hard to replace. Just follow the iFixit guide and it's not that difficult, and unless you mess things up, Apple won't know.
 

iamMacPerson

macrumors 68040
Jun 12, 2011
3,488
1,927
AZ/10.0.1.1
The display on my brand new 2015 13" rMBP cracked in a very similar way yesterday, ONE DAY after I got it. Why they don't use overlay glass like they have in the past in previous models is beyond me. We're basically looking at a screen with the fragility of an iPhone's - except it's several times larger. I've owned 4 or 5 previous Apple laptops and NONE of them have been this prone to damage.

That really sucks, but I owned a 15" rMBP for just over 3 years and never had a display crack on me. I had ghosting problems, flickering problems, etc but never cracked a display. Luck I suppose? I always thought those displays could possibly crack easier then the cMBPs. However, the Retinas are more durable when hit on the outside of the lid. A friend sat on his 13" rMBP and his screen didn't crack or anything. I thought for sure he was going to have a $700 repair bill. The older 13" cMBPs probably would have cracked (at least the LCD panel) since its mounted to the aluminum and not fused to the glass.
 

wksj

macrumors regular
Feb 20, 2015
107
68
Did you pay with an American Express? I believe it covers first three months of accidental damage.

There are many MasterCard and VISA credit cards that cover accidental damage, loss, and theft for the first few months. It is not exclusive to American Express.
 
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