Sapphire CAN scratch and it's not impervious to various impact or materials. Any type of material containing silica carbides can scratch sapphire. Sapphire is the second hardest reference material on Mohs Scale of hardness, which is approximately a 9. A hard impact from a softer, denser material can scratch sapphire. The Watch does have an oleophobic coating, which helps protect from Minor abrasions, but it eventually wears off. There are materials that can scratch the sapphire display, which your Watch came into contact with, causing the damage.Have you asked Apple about it? Sapphire shouldn't scratch like that...
Honestly I have no idea. Anything is possible. I work in an office, so my wrist isn't banging around a lot. But I can be a bit clumsy at times although I have never scratched or broken the face of my phones. I have no idea what silica carbides are. I am sure whatever I did is my fault, I just wasn't aware that you can scratch the face. I have had a sapphire crystal face Tag Heuer for over 15 years and have never scratched it.@Relentless Power Thanks for the info above. I agree Sapphire can definitely scratch but as you mentioned very hard to do as most watches should usually see your typical bumps from doors, tables etc...
@jasperk99 have you come in contact with any of what @Relentless Power mentioned above that you didn't mention?
It might be the coating is coming off and not a scratch. Please talk to Apple about it and let us know what they say, this is an interesting case.I am sure whatever I did is my fault, I just wasn't aware that you can scratch the face. I have had a sapphire crystal face Tag Heuer for over 15 years and have never scratched it.
Keep in mind that any water going through the crack will destroy your OLED display. OLED's are extremely water sensitive. You must be VERY careful around any water.Brought it to Apple they want 249 to fix. I'm going to let it be for now, perhaps when the Apple watch 3 comes out, I'll get it
What did they say when you asked them how can Sapphire scratch like that?
Looks like a crack to me. Apple can replace but I am afraid you will have to pay unless very lucky.It could be a crack, I am going to go to the apple store after work, and see what they say.