Cracked S2 SS face

jasperk99

macrumors regular
Original poster
Jul 9, 2009
187
33
IMG_1924.JPG
Somehow I managed to scratch my SS watch face on the bottom left corner. I thought the sapphire crystal on the watch wouldn't scratch, that was a huge selling point for me. I have read about some kind of coating on the face. Is there a way to fix this?
 

Relentless Power

macrumors Nehalem
Jul 12, 2016
30,379
30,645
View attachment 706081 Somehow I managed to scratch my SS watch face on the bottom left corner. I thought the sapphire crystal on the watch wouldn't scratch, that was a huge selling point for me. I have read about some kind of coating on the face. Is there a way to fix this?
Have you asked Apple about it? Sapphire shouldn't scratch like that...
Sapphire CAN scratch and it's not impervious to various impact or materials. Any type of material containing silica carbides can scratch sapphire. Sapphire is the second hardest reference material on Mohs Scale of hardness, which is approximately a 9. A hard impact from a softer, denser material can scratch sapphire. The Watch does have an oleophobic coating, which helps protect from Minor abrasions, but it eventually wears off. There are materials that can scratch the sapphire display, which your Watch came into contact with, causing the damage.

It's also a misconception that only diamond can scratch sapphire, when other debris or surfaces can be factored in your situation. Sapphire is difficult to scratch, but it will certainly scratch with the right impact, force and material.

I'm not aware of any ways that could repair the scratch on a sapphire display without replacing the display itself.

http://www.thenaturalsapphirecompany.com/education/sapphires-101/sapphire-durability-hardness-mohs-scale/

https://www.gemsociety.org/article/hardness-and-wearability/

https://en.m.wikipedia.org/wiki/Silicon_carbide
 
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jasperk99

macrumors regular
Original poster
Jul 9, 2009
187
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@Relentless Power Thanks for the info above. I agree Sapphire can definitely scratch but as you mentioned very hard to do as most watches should usually see your typical bumps from doors, tables etc...

@jasperk99 have you come in contact with any of what @Relentless Power mentioned above that you didn't mention?
Honestly I have no idea. Anything is possible. I work in an office, so my wrist isn't banging around a lot. But I can be a bit clumsy at times although I have never scratched or broken the face of my phones. I have no idea what silica carbides are. I am sure whatever I did is my fault, I just wasn't aware that you can scratch the face. I have had a sapphire crystal face Tag Heuer for over 15 years and have never scratched it.
 

BeefCake 15

macrumors 65816
May 15, 2015
1,387
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near Boston, MA
I am sure whatever I did is my fault, I just wasn't aware that you can scratch the face. I have had a sapphire crystal face Tag Heuer for over 15 years and have never scratched it.
It might be the coating is coming off and not a scratch. Please talk to Apple about it and let us know what they say, this is an interesting case.
 

jasperk99

macrumors regular
Original poster
Jul 9, 2009
187
33
That actually looks like hairline crack. Scratches are usually straight and that looks a little 'spidered'.
It could be a crack, I am going to go to the apple store after work, and see what they say.
 

Mlrollin91

macrumors G5
Nov 20, 2008
13,477
8,687
Ventura County
I agree with Julien, definitely looks like a crack. Most scratches we see around here on the SS is just in the coating, but that looks to be a more damage than just a scratch.
 
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jasperk99

macrumors regular
Original poster
Jul 9, 2009
187
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Brought it to Apple they want 249 to fix. I'm going to let it be for now, perhaps when the Apple watch 3 comes out, I'll get it
 

markusbeutel

macrumors regular
Sep 26, 2014
143
14
Looks like you bashed it against wall. Should have gotten a case and glass screen protector. Nicest ones I've seen are the X-Doria Defense Edge cases.
 

Julien

macrumors G4
Jun 30, 2007
11,140
3,829
Atlanta
Brought it to Apple they want 249 to fix. I'm going to let it be for now, perhaps when the Apple watch 3 comes out, I'll get it
Keep in mind that any water going through the crack will destroy your OLED display. OLED's are extremely water sensitive. You must be VERY careful around any water.
 
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jasperk99

macrumors regular
Original poster
Jul 9, 2009
187
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What did they say when you asked them how can Sapphire scratch like that?

I changed the title, the funny thing is that when you look at it with the naked eye; it looks like a scratch, only zoomed in does it look like a crack, and it is just on the surface, can't even feel it when I rub my finger against it