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Cracked Screen...AW S4 Black SS

T

tresmith

macrumors 6502
Original poster
Jul 25, 2014
431
200
So my watch only fell two feet off a night stand onto a hard tile floor and the screen cracked unlike anything I've seen before. (check out the pics)

I must also add that when it fell, the charger was still connected to it. So I'm assuming the added weight of the charger and hitting a hard surface was the right situation to cause the screen to crack from such a short distance.

I truly feel that the Apple Watch should be able to withstand a two foot drop without breaking. I don't feel that I should have to pay for this repair. Now the problem is convincing the people at Apple of that.
 

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benshive said:
It'll still have AppleCare so you won't pay much
Click to expand...

It's still under the one year warranty but I don't have AppleCare on it.

I had a S0 watch and that thing was built like a tank. It took alot of banging and it still looked great when I gave it away to a family member. But the S4 however seems like a POG compared to the original. I already have scratches and a cracked screen.
 
tresmith said:
I don't feel that I should have to pay for this repair.
Click to expand...

Ha! They are going to laugh you out of the store. It fell on a tile floor man. The older Apple Watches were no more durable than the Series 4. It all comes down to how it lands.

Current iPhones probably have about a 20% chance of breaking at that height on a tile floor. I have stone tile in my house and I wouldn’t dare slide my iPhone XS off a 2ft nightstand to see if it survives because I know if it lands just right (or wrong), it would crack.

I love tile, but man, it has no mercy for anything that falls.
 
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tresmith said:
So my watch only fell two feet off a night stand onto a hard tile floor and the screen cracked unlike anything I've seen before. (check out the pics)

I must also add that when it fell, the charger was still connected to it. So I'm assuming the added weight of the charger and hitting a hard surface was the right situation to cause the screen to crack from such a short distance.

I truly feel that the Apple Watch should be able to withstand a two foot drop without breaking. I don't feel that I should have to pay for this repair. Now the problem is convincing the people at Apple of that.
Click to expand...
Ouch. Hurts looking at that. Sorry, man.
The sapphire glass used on the stainless steel models is more scratch-resistant than the gorilla glass on the aluminum models, but more brittle, so cracks like that aren’t unheard of. Especially if it hits just right.
 
tresmith said:
I truly feel that the Apple Watch should be able to withstand a two foot drop without breaking. I don't feel that I should have to pay for this repair. Now the problem is convincing the people at Apple of that.
Click to expand...
Not just Apple, you will find it difficult to convince anyone with that. The fact of the matter is, it was an accident and with devices like this AppleCare is the best option. There is a reason why people buy insurance.
 
Accidents are your responsibility, not Apples. If you didn't purchase accident insurance in the form of Apple Care you absolutely should have to pay. Over and over again, people in these comments keep recommending Apple Care for this exact reason.

The bottom line is, if you were more careful about setting it down, the screen wouldn't be cracked. That may sound harsh, but it's true. I've broken things too, that's a part of life, and you have to accept it. Don't count on others to take care of your mistakes, learn a lesson from them and move on.
 
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tresmith said:
So my watch only fell two feet off a night stand onto a hard tile floor and the screen cracked unlike anything I've seen before. (check out the pics)

I must also add that when it fell, the charger was still connected to it. So I'm assuming the added weight of the charger and hitting a hard surface was the right situation to cause the screen to crack from such a short distance.

I truly feel that the Apple Watch should be able to withstand a two foot drop without breaking. I don't feel that I should have to pay for this repair. Now the problem is convincing the people at Apple of that.
Click to expand...

You can’t base the Apple Watch durability on a fall, because it depends on the [angle and impact] of the surface that it hit on, the Apple Watch is plenty durable for what it’s worth, but no one has control based on how it falls and the surface type it hits. Case in point.
 
KarimLeVallois said:
Hence why I carpeted my house, I refuse to pay the £79 AppleCare+ charge.
Click to expand...


LOL! I ripped out all of the carpet out of my house, hate it! All replaced with tile and wood flooring.

I do make it a absolute rule that my watch never be put on or taken off unless over the dresser or bed. Many people remove their watch in the bathroom before a shower and all it takes is one drop to the tile floor . . . .
 
Newtons Apple said:
LOL! I ripped out all of the carpet out of my house, hate it! All replaced with tile and wood flooring.

I do make it a absolute rule that my watch never be put on or taken off unless over the dresser or bed. Many people remove their watch in the bathroom before a shower and all it takes is one drop to the tile floor . . . .
Click to expand...

It's fine having tiled and wooden floors, just add a layer of bubble wrap over the top of it to protect your precious... lol

Joking aside though, if you're known for being clumsy (not you personally, just people in general), then don't risk removing it over hard floors.
[doublepost=1560941403][/doublepost]
Relentless Power said:
You can’t base the Apple Watch durability on a fall, because it depends on the [angle and impact] of the surface that it hit on, the Apple Watch is plenty durable for what it’s worth, but no one has control based on how it falls and the surface type it hits. Case in point.
Click to expand...

Can't keep up with your Avatar changes! lol
 
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I have Apple care and a small case to protect the edges. If it fails it’ll hit the case. While it doesn’t look as good as a naked Apple Watch it should break unless it lands on a sharp object.
 
Sucks when this happens but the expectation that the naked SS watch with a charger should survive a fall onto the screen is IMO - unrealistic.

I broke a few Zagg glass screen protectors already; I rock climb with my watch and almost naver take it off when doing DIY things around the house or cars. Not sure if even the glass protector would take all the damage here or the screen would also shatter.

SS has a screen very resistant to scratches. But non-SS screens (Ion X) are more resistant to cracking.
 
bigboy29 said:
Sucks when this happens but the expectation that the naked SS watch with a charger should survive a fall onto the screen is IMO - unrealistic.
Click to expand...

That’s just it, Apple can’t guarantee the survival of an Apple Watch based on a fall. There’s no drop resistance rating to begin with for number one, and number two, just like any fall with any item is based on impact and surface type. What happens is, consumers are upset when _they_ make the mistake, and they like to place the blame on Apple versus their own actions what happened. We all make mistakes, but the OP can’t blame Apple for something that they did.
 
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tresmith said:
So my watch only fell two feet off a night stand onto a hard tile floor and the screen cracked unlike anything I've seen before. (check out the pics)

I must also add that when it fell, the charger was still connected to it. So I'm assuming the added weight of the charger and hitting a hard surface was the right situation to cause the screen to crack from such a short distance.

I truly feel that the Apple Watch should be able to withstand a two foot drop without breaking. I don't feel that I should have to pay for this repair. Now the problem is convincing the people at Apple of that.
Click to expand...


My new Toyota car crash into the wall because i was drunk driving and now it is damage. I think that Toyota should pay to repair it because my old Toyota from 1985 is still in a junkyard somewhere but still runs. Toyota is at fault clearly.

Yup makes perfect sense with your logic!
 
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I don’t buy AC for anything except a watch and it’s saved me twice so far. I think if I was buying the Alum model I’d not worry to much but the SBSS runs $700. I can’t do without it at that price.
 
Resqu2 said:
I don’t buy AC for anything except a watch and it’s saved me twice so far. I think if I was buying the Alum model I’d not worry to much but the SBSS runs $700. I can’t do without it at that price.
Click to expand...

Yup. The Apple Watch is the one product I actually recommend Apple care for, not that it will have more experience hardware issues, but simply because it’s exposed to Way-more ‘environmental hazards’ with hitting in the walls/doors, etc. Essentially it pays for itself when you smash the display inadvertently.
 
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tresmith said:
So my watch only fell two feet off a night stand onto a hard tile floor and the screen cracked unlike anything I've seen before. (check out the pics)

I must also add that when it fell, the charger was still connected to it. So I'm assuming the added weight of the charger and hitting a hard surface was the right situation to cause the screen to crack from such a short distance.

I truly feel that the Apple Watch should be able to withstand a two foot drop without breaking. I don't feel that I should have to pay for this repair. Now the problem is convincing the people at Apple of that.
Click to expand...

Sorry, but glass breaks, it’s your fault. Crash you car into a wall it crumples. Would the manufacturer fix it free of charge ?
 
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