Cracked Screen...AW S4 Black SS

tresmith

macrumors 6502
Original poster
Jul 25, 2014
413
192
So my watch only fell two feet off a night stand onto a hard tile floor and the screen cracked unlike anything I've seen before. (check out the pics)

I must also add that when it fell, the charger was still connected to it. So I'm assuming the added weight of the charger and hitting a hard surface was the right situation to cause the screen to crack from such a short distance.

I truly feel that the Apple Watch should be able to withstand a two foot drop without breaking. I don't feel that I should have to pay for this repair. Now the problem is convincing the people at Apple of that.
 

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tresmith

macrumors 6502
Original poster
Jul 25, 2014
413
192
It'll still have AppleCare so you won't pay much
It's still under the one year warranty but I don't have AppleCare on it.

I had a S0 watch and that thing was built like a tank. It took alot of banging and it still looked great when I gave it away to a family member. But the S4 however seems like a POG compared to the original. I already have scratches and a cracked screen.
 

perezr10

macrumors 6502a
Jan 12, 2014
996
376
Monroe, Louisiana
I don't feel that I should have to pay for this repair.
Ha! They are going to laugh you out of the store. It fell on a tile floor man. The older Apple Watches were no more durable than the Series 4. It all comes down to how it lands.

Current iPhones probably have about a 20% chance of breaking at that height on a tile floor. I have stone tile in my house and I wouldn’t dare slide my iPhone XS off a 2ft nightstand to see if it survives because I know if it lands just right (or wrong), it would crack.

I love tile, but man, it has no mercy for anything that falls.
 

xraydoc

macrumors demi-god
Oct 9, 2005
7,249
1,521
192.168.1.1
So my watch only fell two feet off a night stand onto a hard tile floor and the screen cracked unlike anything I've seen before. (check out the pics)

I must also add that when it fell, the charger was still connected to it. So I'm assuming the added weight of the charger and hitting a hard surface was the right situation to cause the screen to crack from such a short distance.

I truly feel that the Apple Watch should be able to withstand a two foot drop without breaking. I don't feel that I should have to pay for this repair. Now the problem is convincing the people at Apple of that.
Ouch. Hurts looking at that. Sorry, man.
The sapphire glass used on the stainless steel models is more scratch-resistant than the gorilla glass on the aluminum models, but more brittle, so cracks like that aren’t unheard of. Especially if it hits just right.
 

akash.nu

macrumors 604
May 26, 2016
7,420
8,331
I truly feel that the Apple Watch should be able to withstand a two foot drop without breaking. I don't feel that I should have to pay for this repair. Now the problem is convincing the people at Apple of that.
Not just Apple, you will find it difficult to convince anyone with that. The fact of the matter is, it was an accident and with devices like this AppleCare is the best option. There is a reason why people buy insurance.
 

hologram

macrumors 6502
May 12, 2007
467
96
Accidents are your responsibility, not Apples. If you didn't purchase accident insurance in the form of Apple Care you absolutely should have to pay. Over and over again, people in these comments keep recommending Apple Care for this exact reason.

The bottom line is, if you were more careful about setting it down, the screen wouldn't be cracked. That may sound harsh, but it's true. I've broken things too, that's a part of life, and you have to accept it. Don't count on others to take care of your mistakes, learn a lesson from them and move on.
 

Relentless Power

macrumors Nehalem
Jul 12, 2016
30,420
30,672
So my watch only fell two feet off a night stand onto a hard tile floor and the screen cracked unlike anything I've seen before. (check out the pics)

I must also add that when it fell, the charger was still connected to it. So I'm assuming the added weight of the charger and hitting a hard surface was the right situation to cause the screen to crack from such a short distance.

I truly feel that the Apple Watch should be able to withstand a two foot drop without breaking. I don't feel that I should have to pay for this repair. Now the problem is convincing the people at Apple of that.
You can’t base the Apple Watch durability on a fall, because it depends on the [angle and impact] of the surface that it hit on, the Apple Watch is plenty durable for what it’s worth, but no one has control based on how it falls and the surface type it hits. Case in point.
 

Newtons Apple

Suspended
Mar 12, 2014
22,764
14,920
Jacksonville, Florida
Hence why I carpeted my house, I refuse to pay the £79 AppleCare+ charge.

LOL! I ripped out all of the carpet out of my house, hate it! All replaced with tile and wood flooring.

I do make it a absolute rule that my watch never be put on or taken off unless over the dresser or bed. Many people remove their watch in the bathroom before a shower and all it takes is one drop to the tile floor . . . .
 

KarimLeVallois

macrumors 68020
Feb 22, 2014
2,121
1,261
London
LOL! I ripped out all of the carpet out of my house, hate it! All replaced with tile and wood flooring.

I do make it a absolute rule that my watch never be put on or taken off unless over the dresser or bed. Many people remove their watch in the bathroom before a shower and all it takes is one drop to the tile floor . . . .
It's fine having tiled and wooden floors, just add a layer of bubble wrap over the top of it to protect your precious... lol

Joking aside though, if you're known for being clumsy (not you personally, just people in general), then don't risk removing it over hard floors.
[doublepost=1560941403][/doublepost]
You can’t base the Apple Watch durability on a fall, because it depends on the [angle and impact] of the surface that it hit on, the Apple Watch is plenty durable for what it’s worth, but no one has control based on how it falls and the surface type it hits. Case in point.
Can't keep up with your Avatar changes! lol
 
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liftedpsd2010

macrumors regular
Sep 13, 2017
149
109
I have Apple care and a small case to protect the edges. If it fails it’ll hit the case. While it doesn’t look as good as a naked Apple Watch it should break unless it lands on a sharp object.
 

bigboy29

macrumors regular
May 19, 2016
150
114
Sucks when this happens but the expectation that the naked SS watch with a charger should survive a fall onto the screen is IMO - unrealistic.

I broke a few Zagg glass screen protectors already; I rock climb with my watch and almost naver take it off when doing DIY things around the house or cars. Not sure if even the glass protector would take all the damage here or the screen would also shatter.

SS has a screen very resistant to scratches. But non-SS screens (Ion X) are more resistant to cracking.
 

Relentless Power

macrumors Nehalem
Jul 12, 2016
30,420
30,672
Sucks when this happens but the expectation that the naked SS watch with a charger should survive a fall onto the screen is IMO - unrealistic.
That’s just it, Apple can’t guarantee the survival of an Apple Watch based on a fall. There’s no drop resistance rating to begin with for number one, and number two, just like any fall with any item is based on impact and surface type. What happens is, consumers are upset when _they_ make the mistake, and they like to place the blame on Apple versus their own actions what happened. We all make mistakes, but the OP can’t blame Apple for something that they did.
 
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Thai

Suspended
Feb 2, 2016
1,459
836
Colorado
So my watch only fell two feet off a night stand onto a hard tile floor and the screen cracked unlike anything I've seen before. (check out the pics)

I must also add that when it fell, the charger was still connected to it. So I'm assuming the added weight of the charger and hitting a hard surface was the right situation to cause the screen to crack from such a short distance.

I truly feel that the Apple Watch should be able to withstand a two foot drop without breaking. I don't feel that I should have to pay for this repair. Now the problem is convincing the people at Apple of that.

My new Toyota car crash into the wall because i was drunk driving and now it is damage. I think that Toyota should pay to repair it because my old Toyota from 1985 is still in a junkyard somewhere but still runs. Toyota is at fault clearly.

Yup makes perfect sense with your logic!
 

Resqu2

macrumors 6502a
Apr 23, 2011
757
176
I don’t buy AC for anything except a watch and it’s saved me twice so far. I think if I was buying the Alum model I’d not worry to much but the SBSS runs $700. I can’t do without it at that price.
 

Relentless Power

macrumors Nehalem
Jul 12, 2016
30,420
30,672
I don’t buy AC for anything except a watch and it’s saved me twice so far. I think if I was buying the Alum model I’d not worry to much but the SBSS runs $700. I can’t do without it at that price.
Yup. The Apple Watch is the one product I actually recommend Apple care for, not that it will have more experience hardware issues, but simply because it’s exposed to Way-more ‘environmental hazards’ with hitting in the walls/doors, etc. Essentially it pays for itself when you smash the display inadvertently.
 
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Neo1975

macrumors 6502
May 11, 2015
307
81
So my watch only fell two feet off a night stand onto a hard tile floor and the screen cracked unlike anything I've seen before. (check out the pics)

I must also add that when it fell, the charger was still connected to it. So I'm assuming the added weight of the charger and hitting a hard surface was the right situation to cause the screen to crack from such a short distance.

I truly feel that the Apple Watch should be able to withstand a two foot drop without breaking. I don't feel that I should have to pay for this repair. Now the problem is convincing the people at Apple of that.
Sorry, but glass breaks, it’s your fault. Crash you car into a wall it crumples. Would the manufacturer fix it free of charge ?