Hi, I'm new here and have a question. My wife was working on her 2017 MacBook pro, and my 2 year old son threw something and hit the screen in the bottom right portion of the screen. The screen instantly went black, with the crack visible, and the screen not working anymore except for a line at the top. When turning it off and turning it back on, I can hear the Apple chime as it starts. I have tried plugging in an external monitor to it, but I can't see the screen to allow it to connect to the external monitor. I tried the TV with the HDMI cable. Nothing. Is there any way to be able to access everything she had on it? We have a lot of family pictures on it that I'm not sure were backed up on the Cloud. I'm not the most computer savvy person, so please forgive me if this has been covered at length. I am really hoping to salvage what's on there. If this is even possible, we will have to buy her a new laptop, but just really want to salvage what's on there. Any suggestions, or are we cooked?
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Cracked screen, but is the laptop fried?
- Thread starter Campione22
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Seems very unlikely that it’s anything more than screen damage. If the startup chime played, that’s a very good sign. From what you said it just sounds like the screen got trashed but the rest is functional.
If you haven’t, try connecting the display/monitor/TV *before* you start it up. That might make the MacBook default to the external. Worth a shot, anyway.
Connect a keyboard, mouse, and charger along with the screen. Start the machine and close the lid to put the machine in clamshell mode, which will force the output to the external display.
Thanks for all the tips! I'll give that a shot this afternoon and let you all know if that worked.