Hey everyone, I cracked my iPhone X screen and the display works but touch does not. I cannot backup my phone to iCloud because I don’t have it enabled on the device. I tried backing up through iTunes but I run into a new security feature called USB accessory mode. It requires my passcode to allow any USB device to connect to my iPhone and I cannot enter it since the touch screen does not work. Face ID and Siri are disable because I restarted the device to see if it would help but now it also requires the passcode. Also there’s no trusted device I can try to backup to because I have never backed up my phone before and I suspect the USB security feature will still be a problem. So five days ago I decided to go to the Apple store to get a screen replacement because it’s only $29 with apple care. So the genius who helped me said they would replace the screen but after the screen replacement is done, the phone would have to go into a calibration machine and there’s a chance it could wipe the data if it fails the test. After 45 minutes someone comes out with my phone and it’s stuck on a grey screen with question marks on it. They tell me that the phone is not passing the test and they give me a new phone in a white box. I ask them what happens with the data on phone and they tell me that it’s still on the phone but it would cost thousands of dollars for a data recovery company to get it back. He also tells me not to worry about the data because they drill a hole through the device to completely destroy the data. I reluctantly decide to take the new phone and leave. I wasn’t able to make a backup through find my iPhone because the person disconnected it before taking it for repair. Here are my questions and concerns: I had credit card, college info, emails, passwords with a bunch of sentimental information like my personal diary and pictures saved on it. I’m wondering if someone could tell me how they handle your private information and what happens to the device after they take it? If it gets in the wrong hands could they make a copy or retrieve my personal data. Should I be worried or do they actually wipe and destroy the device? Should I change the passwords for all my accounts? I’ve also been feeling a lot of regret for losing years worth of data and been thinking if I would of kept the phone after they tried to fix it and replaced it myself with a new screen from ifixit, would it have worked? Would it be even possible to get the phone back if I go back to the store and ask for it or is it too late? Finally the phone in the white box is it refurbished or new? I checked the model number and it starts with an N. This is my first time using this forum and I want to say thanks to everyone for reading my story. I know it’s a lot and really appreciate your help.