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iPhone 13 Cracked Screen - OEM or after market replacement
- Thread starter drdudj
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Is the 3rd party screen oled or lcd? Apple will use a factory oled screen, replace the display adhesive and calibrate the screen ... Plus if anything goes wrong during the repair, Apple will give you an Apple refurbished device as replacement. The 3rd party repair shop will most definitely not do that.. In the end it's up to you but IMO if you plan on keeping the phone for more than a year I would go Apple
OEM it is. it had Otterbox and screen protector but during a bout of excitement, waving her hand and arm around, the phone slipped out of her hand and hit on it's side up against a metal post. pretty hard hit!
Update: dropped the phone off at the repair shop, told the tech to put the OEM glass in. tech says, "yep, looks like you cracked this one pretty good. come back in an hour and I'll have it ready for you. so I leave, back in and hour, walk in the store and he says, "Got good news and bad news for you, first the bad news. I wasn't able to fix your phone. I wasn't able to fix your phone because there was nothing broken on your phone. the good news is that the crack is in the screen protector. would you like a new one installed?" YES, Please!!! so instead of $329 for a new glass, it was only $32 for the new screen protector. he was surprised that it wasn't the glass, had done dozens and dozens of screen and would of bet money that the screen was chipped and cracked. I lucked out!
This happens quite often. That’s why the first thing you do when you see a crack on your screen is remove the screen protector to inspect the damage if there is any. I dropped my iPhone 8 on concrete and it struck a stone and I thought I had cracked my screen, luckily it was just the screen protector and the screen was in pristine condition. That’s why I am a huge screen protector advocate.
Glad to see your wife’s investment in an Otterbox and screen protector has paid off!
A nice ending to the story
But I would prefer to go to authorized service providers for OEM repairs.
But I would prefer to go to authorized service providers for OEM repairs.
Same. If it’s a newish phone <2-3 years old always go authorised whereas you can save money on an older device by going to a trusted third-party repair shop. I always go OEM either way too.
I know this turned out to be a cracked screen protector, but my question to this TPR shop would be this. Even with OEM parts, is the shop also able to restore/replace the water/dust resistant seal? My understanding is that only Apple is able to do that. Also as, @ChedNasad mentioned, the reprogramming of the sensors. Would this TPR store also be able to do that?
For $329 I would expect that. I know it'd be done at an Apple store. At roughly the same price, my choice would have been to go to Apple.
correct me if I'm wrong. For those without AppleCare plans, Apple only charges $279 to replaced cracked front glass on the iPhone 13. (or just $29 for those with AppleCare)
support.apple.com
so why go to a 3rd party and pay $329.
what am I missing here?
iPhone Repair and Service - Apple Support
Need to repair your iPhone? See your service options, their costs by coverage type, and how long they take.
so why go to a 3rd party and pay $329.
what am I missing here?
if you send that story to Otterbox, they'll offer you a free new Defender case. at least that's what they did for me when I wrote to them about the time I dropped my Samsung Galaxy Note 20 Ultra(with Defender case) down the stairs, from 4th floor to 1st floor. The phone was unscathed. It was totally my fault because I was carrying two boxes stacked together and I placed the phone on the top. It slipped off and I watched in horror as it tumbled down 4 stories of spiral stairs.
That was a year and half ago and the phone still works perfectly as of today. Still not a single scratch anywhere, despite having dropped it many more times.
Since my Defender case wasn't damaged in the first place, I asked them if they could send me the Defender case for my iPhone 13 Pro.. they did.... so my 3 minutes of writing a nice email got me a free $50 case.
this business, CPR (Cell Phone Repair) is Apple authorized, I checked before going there, and the tech's are apple trained, certified.
several responses to what took place, and my choices, so here's "the rest of the story."
the cell phone repair shop, CPR, is Apple certified, tech people are apple trained, and fully qualified for more repairs. the tech recommended that if the phone was older to go with the 3rd party glass screen, but since the phone was a new one that he would only go with OEM screen. thankfully it did not need a new screen. if you think about it, if he was anyway a little dishonest, he would have easily said that the screen was in fact cracked and he replaced it, when he did not replace the screen, only the cracked screen protector, and to me it was fixed, and he would charge me $329 for a $32.99 screen protector.
the cell phone repair shop, CPR, is Apple certified, tech people are apple trained, and fully qualified for more repairs. the tech recommended that if the phone was older to go with the 3rd party glass screen, but since the phone was a new one that he would only go with OEM screen. thankfully it did not need a new screen. if you think about it, if he was anyway a little dishonest, he would have easily said that the screen was in fact cracked and he replaced it, when he did not replace the screen, only the cracked screen protector, and to me it was fixed, and he would charge me $329 for a $32.99 screen protector.
He
And $5 screen protector for $33 is robbery enough.
CPR RALEIGH was terrible with my laptop repair a few years ago. They screwed it up. When you’re in the states, I wouldn’t go anywhere but the Apple Store.
you never know who’s an undercover YouTube customer.
And $5 screen protector for $33 is robbery enough.
CPR RALEIGH was terrible with my laptop repair a few years ago. They screwed it up. When you’re in the states, I wouldn’t go anywhere but the Apple Store.
Face ID will work with any screens if your tech doesn’t damage the part. Even with LCD display. Although I wouldn’t recommend it.
Most third party repair shops can’t redo the water resistant seal perfectly, unless they have the machine that Apple started selling a few months ago. To be fair though the resistant seal isn’t as good as it is they say anymore after a matter of few months. Most reputable stores will do it manually, and will be dust resistant, and that’s good enough in my opinion. Avoid cheap stores like mall kiosks as they don’t even bother doing it.
Face ID works with non oem, but if they do not transfer True Tone then you loose that I believe.
Same here I can find something better to spend my money on but should that not be covered under warranty wish should be free?correct me if I'm wrong. For those without AppleCare plans, Apple only charges $279 to replaced cracked front glass on the iPhone 13. (or just $29 for those with AppleCare)
iPhone Repair and Service - Apple Support
Need to repair your iPhone? See your service options, their costs by coverage type, and how long they take.
so why go to a 3rd party and pay $329.
what am I missing here?
And to add I would never go to a 3rd party for a repair if I need something fix I take it to Apple they may be more expensive but well worth if if something goes wrong during the repair or if they can’t fix it so if I was going to spend $300 on a repair do it at Apple
Yeah, me too.
I was under the impression that ONLY Apple and authorised repairers can get hold of OEM parts anyway?
Local outfits claiming to use OEM parts probably don't.