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drdudj

macrumors regular
Original poster
Mar 7, 2021
149
131
Oregon
wife's iPhone 13 has a large crack and chip in the screen, place in town will do an after market replacement for $179, or, and OEM screen for $329. Pros & Cons please?
thanxz
DJ
 
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BugeyeSTI

macrumors 604
Aug 19, 2017
6,908
8,769
Arizona/Illinois
Is the 3rd party screen oled or lcd? Apple will use a factory oled screen, replace the display adhesive and calibrate the screen ... Plus if anything goes wrong during the repair, Apple will give you an Apple refurbished device as replacement. The 3rd party repair shop will most definitely not do that.. In the end it's up to you but IMO if you plan on keeping the phone for more than a year I would go Apple
 

Ram65

Suspended
Sep 20, 2014
430
284
wife's iPhone 13 has a large crack and chip in the screen, place in town will do an after market replacement for $179, or, and OEM screen for $329. Pros & Cons please?
thanxz
DJ
Go OEM and buy a Military case and glass screen protector
 
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drdudj

macrumors regular
Original poster
Mar 7, 2021
149
131
Oregon
OEM it is. it had Otterbox and screen protector but during a bout of excitement, waving her hand and arm around, the phone slipped out of her hand and hit on it's side up against a metal post. pretty hard hit!
 

drdudj

macrumors regular
Original poster
Mar 7, 2021
149
131
Oregon
Update: dropped the phone off at the repair shop, told the tech to put the OEM glass in. tech says, "yep, looks like you cracked this one pretty good. come back in an hour and I'll have it ready for you. so I leave, back in and hour, walk in the store and he says, "Got good news and bad news for you, first the bad news. I wasn't able to fix your phone. I wasn't able to fix your phone because there was nothing broken on your phone. the good news is that the crack is in the screen protector. would you like a new one installed?" YES, Please!!! so instead of $329 for a new glass, it was only $32 for the new screen protector. he was surprised that it wasn't the glass, had done dozens and dozens of screen and would of bet money that the screen was chipped and cracked. I lucked out!
 

Andeddu

macrumors 68000
Dec 21, 2016
1,667
2,062
Update: dropped the phone off at the repair shop, told the tech to put the OEM glass in. tech says, "yep, looks like you cracked this one pretty good. come back in an hour and I'll have it ready for you. so I leave, back in and hour, walk in the store and he says, "Got good news and bad news for you, first the bad news. I wasn't able to fix your phone. I wasn't able to fix your phone because there was nothing broken on your phone. the good news is that the crack is in the screen protector. would you like a new one installed?" YES, Please!!! so instead of $329 for a new glass, it was only $32 for the new screen protector. he was surprised that it wasn't the glass, had done dozens and dozens of screen and would of bet money that the screen was chipped and cracked. I lucked out!
This happens quite often. That’s why the first thing you do when you see a crack on your screen is remove the screen protector to inspect the damage if there is any. I dropped my iPhone 8 on concrete and it struck a stone and I thought I had cracked my screen, luckily it was just the screen protector and the screen was in pristine condition. That’s why I am a huge screen protector advocate.

Glad to see your wife’s investment in an Otterbox and screen protector has paid off!
 

Andeddu

macrumors 68000
Dec 21, 2016
1,667
2,062
A nice ending to the story
But I would prefer to go to authorized service providers for OEM repairs.
Same. If it’s a newish phone <2-3 years old always go authorised whereas you can save money on an older device by going to a trusted third-party repair shop. I always go OEM either way too.
 

ChedNasad

macrumors regular
Jun 5, 2020
117
289
I am pretty sure any phone with Face ID will not allow Face ID to work if the part isn't genuine and authorized. I would always go with OEM parts for iphones
 

eyoungren

macrumors Penryn
Aug 31, 2011
28,902
27,046
wife's iPhone 13 has a large crack and chip in the screen, place in town will do an after market replacement for $179, or, and OEM screen for $329. Pros & Cons please?
thanxz
DJ
I know this turned out to be a cracked screen protector, but my question to this TPR shop would be this. Even with OEM parts, is the shop also able to restore/replace the water/dust resistant seal? My understanding is that only Apple is able to do that. Also as, @ChedNasad mentioned, the reprogramming of the sensors. Would this TPR store also be able to do that?

For $329 I would expect that. I know it'd be done at an Apple store. At roughly the same price, my choice would have been to go to Apple.
 

beerseagulls

macrumors 6502a
Aug 18, 2021
798
610
correct me if I'm wrong. For those without AppleCare plans, Apple only charges $279 to replaced cracked front glass on the iPhone 13. (or just $29 for those with AppleCare)

so why go to a 3rd party and pay $329.

what am I missing here?
 

beerseagulls

macrumors 6502a
Aug 18, 2021
798
610
Update: dropped the phone off at the repair shop, told the tech to put the OEM glass in. tech says, "yep, looks like you cracked this one pretty good. come back in an hour and I'll have it ready for you. so I leave, back in and hour, walk in the store and he says, "Got good news and bad news for you, first the bad news. I wasn't able to fix your phone. I wasn't able to fix your phone because there was nothing broken on your phone. the good news is that the crack is in the screen protector. would you like a new one installed?" YES, Please!!! so instead of $329 for a new glass, it was only $32 for the new screen protector. he was surprised that it wasn't the glass, had done dozens and dozens of screen and would of bet money that the screen was chipped and cracked. I lucked out!

if you send that story to Otterbox, they'll offer you a free new Defender case. at least that's what they did for me when I wrote to them about the time I dropped my Samsung Galaxy Note 20 Ultra(with Defender case) down the stairs, from 4th floor to 1st floor. The phone was unscathed. It was totally my fault because I was carrying two boxes stacked together and I placed the phone on the top. It slipped off and I watched in horror as it tumbled down 4 stories of spiral stairs.

That was a year and half ago and the phone still works perfectly as of today. Still not a single scratch anywhere, despite having dropped it many more times.

Since my Defender case wasn't damaged in the first place, I asked them if they could send me the Defender case for my iPhone 13 Pro.. they did.... so my 3 minutes of writing a nice email got me a free $50 case.
 
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drdudj

macrumors regular
Original poster
Mar 7, 2021
149
131
Oregon
A nice ending to the story
But I would prefer to go to authorized service providers for OEM repairs.
this business, CPR (Cell Phone Repair) is Apple authorized, I checked before going there, and the tech's are apple trained, certified.
 

drdudj

macrumors regular
Original poster
Mar 7, 2021
149
131
Oregon
several responses to what took place, and my choices, so here's "the rest of the story."

the cell phone repair shop, CPR, is Apple certified, tech people are apple trained, and fully qualified for more repairs. the tech recommended that if the phone was older to go with the 3rd party glass screen, but since the phone was a new one that he would only go with OEM screen. thankfully it did not need a new screen. if you think about it, if he was anyway a little dishonest, he would have easily said that the screen was in fact cracked and he replaced it, when he did not replace the screen, only the cracked screen protector, and to me it was fixed, and he would charge me $329 for a $32.99 screen protector.
 

Htsi

macrumors 65816
Oct 14, 2020
1,396
1,267
He
several responses to what took place, and my choices, so here's "the rest of the story."

the cell phone repair shop, CPR, is Apple certified, tech people are apple trained, and fully qualified for more repairs. the tech recommended that if the phone was older to go with the 3rd party glass screen, but since the phone was a new one that he would only go with OEM screen. thankfully it did not need a new screen. if you think about it, if he was anyway a little dishonest, he would have easily said that the screen was in fact cracked and he replaced it, when he did not replace the screen, only the cracked screen protector, and to me it was fixed, and he would charge me $329 for a $32.99 screen protector.
you never know who’s an undercover YouTube customer.
And $5 screen protector for $33 is robbery enough.
CPR RALEIGH was terrible with my laptop repair a few years ago. They screwed it up. When you’re in the states, I wouldn’t go anywhere but the Apple Store.
 
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Htsi

macrumors 65816
Oct 14, 2020
1,396
1,267
$279 is the actual cost.
 

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OinkSheeb

macrumors member
Sep 12, 2022
55
99
I am pretty sure any phone with Face ID will not allow Face ID to work if the part isn't genuine and authorized. I would always go with OEM parts for iphones
Face ID will work with any screens if your tech doesn’t damage the part. Even with LCD display. Although I wouldn’t recommend it.

I know this turned out to be a cracked screen protector, but my question to this TPR shop would be this. Even with OEM parts, is the shop also able to restore/replace the water/dust resistant seal? My understanding is that only Apple is able to do that. Also as, @ChedNasad mentioned, the reprogramming of the sensors. Would this TPR store also be able to do that?

For $329 I would expect that. I know it'd be done at an Apple store. At roughly the same price, my choice would have been to go to Apple.
Most third party repair shops can’t redo the water resistant seal perfectly, unless they have the machine that Apple started selling a few months ago. To be fair though the resistant seal isn’t as good as it is they say anymore after a matter of few months. Most reputable stores will do it manually, and will be dust resistant, and that’s good enough in my opinion. Avoid cheap stores like mall kiosks as they don’t even bother doing it.
 
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waloshin

macrumors 68040
Oct 9, 2008
3,340
175
I am pretty sure any phone with Face ID will not allow Face ID to work if the part isn't genuine and authorized. I would always go with OEM parts for iphones
Face ID works with non oem, but if they do not transfer True Tone then you loose that I believe.
 
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snow755

macrumors 68000
Sep 12, 2012
1,879
834
correct me if I'm wrong. For those without AppleCare plans, Apple only charges $279 to replaced cracked front glass on the iPhone 13. (or just $29 for those with AppleCare)

so why go to a 3rd party and pay $329.

what am I missing here?
Same here I can find something better to spend my money on but should that not be covered under warranty wish should be free?
 

snow755

macrumors 68000
Sep 12, 2012
1,879
834
And to add I would never go to a 3rd party for a repair if I need something fix I take it to Apple they may be more expensive but well worth if if something goes wrong during the repair or if they can’t fix it so if I was going to spend $300 on a repair do it at Apple
 

Htsi

macrumors 65816
Oct 14, 2020
1,396
1,267
Yeah, me too.

I was under the impression that ONLY Apple and authorised repairers can get hold of OEM parts anyway?

Local outfits claiming to use OEM parts probably don't.
Or the ********ers who steal phones and sell for parts.
 
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