Cracked Screen on a Touch Bar Macbook Pro

ibtj

macrumors newbie
Original poster
Sep 26, 2017
13
29
graz, austria
When i opened my Macbook Pro (15 inch, late 2016) this morning, I was immediately greeted by a hairline crack off center to the right on the bottom of the screen (it has grown a fair bit wider during the day, when the photo was taken).

Only the LCD-layer is affected and no scuffs to either the screen, the keyboard/lower case or the back of the lid can be observed.

Both the local apple reseller as well as the apple telephone support (1st level and supervisor) told me that it must have been my fault and that it is of course not covered by warranty.

While i, especially as someone who works in IT, do get this notion, this is not what has happened here.

I work on a desk that, except from some books, is uncluttered and void of any potential obstacles.I remember vividly that the screen was closed without anything between itself and the keyboard.

The computer has shown some signs of defects before, like a rapidly flickering screen (exhibited even after resets, restarts and software updates), that always corrected itself after 10-15min, or strange metallic noises when touched, emitting from left and right off the trackpad (both issues are documented by video, but didn't bother me enough to get them fixed right away (I'm under the 3 year apple care europe warranty anyway)).

My case bares some similarities to what is described here:

https://forums.macrumors.com/thread...hbar-macbook-pro.2034096/page-4#post-24773349

Any input on a possible further way of action would be much appreciated!
 

Attachments

Starlights

macrumors regular
Jan 22, 2011
133
39
When i opened my Macbook Pro (15 inch, late 2016) this morning, I was immediately greeted by a hairline crack off center to the right on the bottom of the screen (it has grown a fair bit wider during the day, when the photo was taken).

Only the LCD-layer is affected and no scuffs to either the screen, the keyboard/lower case or the back of the lid can be observed.

Both the local apple reseller as well as the apple telephone support (1st level and supervisor) told me that it must have been my fault and that it is of course not covered by warranty.

While i, especially as someone who works in IT, do get this notion, this is not what has happened here.

I work on a desk that, except from some books, is uncluttered and void of any potential obstacles.I remember vividly that the screen was closed without anything between itself and the keyboard.

The computer has shown some signs of defects before, like a rapidly flickering screen (exhibited even after resets, restarts and software updates), that always corrected itself after 10-15min, or strange metallic noises when touched, emitting from left and right off the trackpad (both issues are documented by video, but didn't bother me enough to get them fixed right away (I'm under the 3 year apple care europe warranty anyway)).

My case bares some similarities to what is described here:

https://forums.macrumors.com/thread...hbar-macbook-pro.2034096/page-4#post-24773349

Any input on a possible further way of action would be much appreciated!
There have been other threads, as you have pointed out above, regarding suspiciously similar situations. Is there any possible connection between the popping / pinging / metallic noises and the crack in the screen? After this crack, does your MacBook Pro continue to make noises or did the noises stop? If the noises stopped there could be a high likelihood of connection - components behind the lcd that expanded and contracted with heat during the operation..... I am sure others can shed more light.

Good luck - hope you are able to get this resolved quickly.
 

ibtj

macrumors newbie
Original poster
Sep 26, 2017
13
29
graz, austria
Thank you for your answer!

There have been some rather weird and erratic cracking sounds originating from the hinge and display area before, so i'll try to figure out if they are still present. The metallic body sounds are still the same though.

The Computer was connected to the charger after shutting the lid, so there was at least some heat, which would align with this theory.

Still, i don't really see Apple showing goodwill here, as 99+% of "spontaneous" screen cracks are indeed user inflicted.
 

ibtj

macrumors newbie
Original poster
Sep 26, 2017
13
29
graz, austria
To bring this to a conclusion:

While both the local reseller and the senior phone support declined a free repair, the genuis at the apple store in vienna agreed to replace the screen under warranty with no questions asked.

Altough it has been a rather bumpy road, in the end, apple support in store has proven to be excellent.
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.