Cracked screen replacement policy at Apple Stores?

Discussion in 'iPhone' started by Closingracer, Apr 23, 2016.

  1. Closingracer macrumors 68020

    Joined:
    Jul 13, 2010
    #1
    I thought the policy to replace iPhones with a cracked display was to replace the display vs giving out replacements? I broke my screen today while getting out of a cab forgetting the phone was in my lap and went to the Apple store today after work to get it replaced under Apple Care Plus. Went in figuring they would just replace the screen but to my delight they offered a new device. I A) didn't want to wait until the fixed it and B) since it was banged up and didn't care about the lost of data I took the new device. In the end though was the rep correct in offering a new device or was just being nice?
     
  2. 617aircav Suspended

    Joined:
    Jul 2, 2012
    #2
    Tempered glass. No excuse for a cracked screen.
     
  3. eyoungren macrumors P6

    eyoungren

    Joined:
    Aug 31, 2011
    Location:
    Phoenix • 85037
    #3
    It depends on the Apple store.

    If the store has the capacity and capability to swap a display out they will do so. If they do not, they will replace the phone. Sounds like your Apple store does not have that capability yet.
     
  4. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #4
    How much they charge you?
    It's not standard policy, more like a courtesy and whatever is easier to both apple and you.
     
  5. Closingracer thread starter macrumors 68020

    Joined:
    Jul 13, 2010
    #5

    I live in NYC and I went to the one on Fifth ave where it's open 24/7... It has the capability. HE even offered to do it lol.
    --- Post Merged, Apr 23, 2016 ---

    $79.99 + Sales tax since it was under Apple Care +
    --- Post Merged, Apr 23, 2016 ---

    I will never buy one.... I have in the past and always take them off in two to three days. Actually have a Zagg laying around somewhere which I bought for my 6 Plus a few months ago laying somewhere which I took off.
     
  6. G.McGilli macrumors regular

    Joined:
    Oct 19, 2015
    #6
    Might as well get a new phone with a new battery in it I figure....
     

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