I thought the policy to replace iPhones with a cracked display was to replace the display vs giving out replacements? I broke my screen today while getting out of a cab forgetting the phone was in my lap and went to the Apple store today after work to get it replaced under Apple Care Plus. Went in figuring they would just replace the screen but to my delight they offered a new device. I A) didn't want to wait until the fixed it and B) since it was banged up and didn't care about the lost of data I took the new device. In the end though was the rep correct in offering a new device or was just being nice?