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Cracked Screen

U

Uln4321

macrumors regular
Original poster
Feb 3, 2011
216
28
I bought the new macbook air on July 20th (launch day) and didn't buy apple care. I just dropped a remote on the screen and there is a huge crack on the screen. anyone know if apple will replace it? i tried searching but nothing came up. Thanks in advance!

Edit: Or if anyone has had experiences with taking a cracked screen into apple.
 
Uln4321 said:
I bought the new macbook air on July 20th (launch day) and didn't buy apple care. I just dropped a remote on the screen and there is a huge crack on the screen. anyone know if apple will replace it? i tried searching but nothing came up. Thanks in advance!

Edit: Or if anyone has had experiences with taking a cracked screen into apple.
Click to expand...

I did the EXACT same thing. Cracked my screen with a remote. Took it to the Apple store. They started the conversation by telling me it would be around an $800 repair. However, the Apple employee made the decision to replace it for free. Although I think they have a lot of leeway, he said since it was my first repair on my first apple computer, they'd replace it for free. A few days later, picked up my machine with a replaced display and no charges.

I'd HIGHLY suggest taking it into the Apple store to see if they can waive the charges or cut you a deal. This is one of the many reasons Apple has such big fans.
 
mattwallace24 said:
I did the EXACT same thing. Cracked my screen with a remote. Took it to the Apple store. They started the conversation by telling me it would be around an $800 repair. However, the Apple employee made the decision to replace it for free. Although I think they have a lot of leeway, he said since it was my first repair on my first apple computer, they'd replace it for free. A few days later, picked up my machine with a replaced display and no charges.

I'd HIGHLY suggest taking it into the Apple store to see if they can waive the charges or cut you a deal. This is one of the many reasons Apple has such big fans.
Click to expand...

Yep this is my first repair so hopefully they'll wave the charge! thanks for the info!
 
A similar thing happened to me a few weeks ago. Usually they will charge you, you have to very,very lucky to get it replaced for free. The repair cost me 600 €, but it looks like the credit card company will cover it.
 
Uh- you realize that part of the Warranty agreement from SquareTrade is that your machine is in working condition at the time you take out the agreement. Why are you trying to get someone else to pay for your mistake? At the very least don't advertise your intent to commit fraud on a public forum.
 
TheRealDamager said:
Uh- you realize that part of the Warranty agreement from SquareTrade is that your machine is in working condition at the time you take out the agreement. Why are you trying to get someone else to pay for your mistake? At the very least don't advertise your intent to commit fraud on a public forum.
Click to expand...

Yes
 
Last edited:
Uln4321 said:
Oh I was unaware of that. Sorry won't be doing that!
Click to expand...

LOL! This is standard practice with ANY insurance policy. You insure against an event happening. No point locking the stable door after the horse has bolted.
 
I would take it to the store and ask anyway.

Apple Store fixed my son's screen in warranty. He dropped it. They did not give him a hard time or anything.

YMMV but worth asking IMO.

Service at Apple Stores is crazy good.
 
I'd guess it would be about a $755 repaid. Apple has a tiered rate for repairs, and that's what they charge to replace a logic board.

Don't count on Apple waiving the charge, and certainly don't act like you expect it when you go to the store. Just ask them for a repair estimate and see what they do.

If they quote you $755, consider third party options if you need to save money. This article in PC World last month has a link to a site that sells replacement screens. For the Air, they start at $139. The next step would be finding someone to install it for you. Look for an Apple authorized technician and see if they would do that for you if you ordered the screen from a third party.

You might also see if your renter's/homeowner's insurance policy (or your parents if you are at home or in a dorm) covers accidental damage. I purchased a rider for my insurance policy that covers accidental damage for $33/year. I did that after spilling a glass on my 2010 (fortunately Apple waived that repair charge, but I figured that won't happen again and $33/year is a lot better than $755).

I wouldn't be surprised to see AppleCare+ expand to other products besides the new iPhone 4S in the future.
 
lewdvig said:
I would take it to the store and ask anyway.

Apple Store fixed my son's screen in warranty. He dropped it. They did not give him a hard time or anything.

YMMV but worth asking IMO.

Service at Apple Stores is crazy good.
Click to expand...

KPOM said:
I'd guess it would be about a $755 repaid. Apple has a tiered rate for repairs, and that's what they charge to replace a logic board.

Don't count on Apple waiving the charge, and certainly don't act like you expect it when you go to the store. Just ask them for a repair estimate and see what they do.

If they quote you $755, consider third party options if you need to save money. This article in PC World last month has a link to a site that sells replacement screens. For the Air, they start at $139. The next step would be finding someone to install it for you. Look for an Apple authorized technician and see if they would do that for you if you ordered the screen from a third party.

You might also see if your renter's/homeowner's insurance policy (or your parents if you are at home or in a dorm) covers accidental damage. I purchased a rider for my insurance policy that covers accidental damage for $33/year. I did that after spilling a glass on my 2010 (fortunately Apple waived that repair charge, but I figured that won't happen again and $33/year is a lot better than $755).

I wouldn't be surprised to see AppleCare+ expand to other products besides the new iPhone 4S in the future.
Click to expand...

Thank so much guys!!! :D
 
I had the same thing happen to my Air's screen, then I brought it in to an Apple service center, and they told me it would cost almost as much as a new computer. Sorry mate, accidents not covered under warranty, blah blah blah... and no amount of pleading would help. I've been looking for a replacement screen (not the entire display assembly) to install myself but I've had no luck at all sourcing one.

Are you all talking about Apple Stores in the US? What it is about Stores there that makes them treat customers extra-special?
 
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A334 Safari/7534.48.3)

My bro got a free repair with no apple care guess u just have to be lucky
 
Uln4321 said:
I bought the new macbook air on July 20th (launch day) and didn't buy apple care. I just dropped a remote on the screen and there is a huge crack on the screen. anyone know if apple will replace it? i tried searching but nothing came up. Thanks in advance!

Edit: Or if anyone has had experiences with taking a cracked screen into apple.
Click to expand...

When you go into the apple store be really nice and look good and bring some donuts!
 
soapsudz said:
I had the same thing happen to my Air's screen, then I brought it in to an Apple service center, and they told me it would cost almost as much as a new computer. Sorry mate, accidents not covered under warranty, blah blah blah... and no amount of pleading would help. I've been looking for a replacement screen (not the entire display assembly) to install myself but I've had no luck at all sourcing one.

Are you all talking about Apple Stores in the US? What it is about Stores there that makes them treat customers extra-special?
Click to expand...

Apple Stores in the US are owned and operated by Apple, and they do more than just serve as ordinary retail outlets. They promote the brand, and customer service is an important part of Apple's brand in the US.
 
KPOM said:
Apple Stores in the US are owned and operated by Apple, and they do more than just serve as ordinary retail outlets. They promote the brand, and customer service is an important part of Apple's brand in the US.
Click to expand...

That explains why us non-US folks get shafted by Apple's "authorized resellers" and the like. They don't make any money from giving away free screen replacements :(

I just wish the MBA's screen unit had a slightly thicker aluminium lid and a thicker glass front. Just a couple of mm extra would give it more protection.
 
soapsudz said:
That explains why us non-US folks get shafted by Apple's "authorized resellers" and the like. They don't make any money from giving away free screen replacements :(

I just wish the MBA's screen unit had a slightly thicker aluminium lid and a thicker glass front. Just a couple of mm extra would give it more protection.
Click to expand...

AASPs aren't shafting customers at all. We cannot authorize a free replacement when the user has caused the damage. If the user calls 800 MY APPLE and BMCs until the rep authorizes a replacement we can proceed with the repair for free. We make the same (pittance) either way, from Apple.

Also there is NO glass on the front of an Air's screen.
 
Uln4321 said:
Yep this is my first repair so hopefully they'll wave the charge! thanks for the info!
Click to expand...
We are buying it for you. It's called "Apple Tax" :)

It's the premium price we all pay to own Macs. Apples makes more than twice the net profit per computer, when compared to the competition.

It's a very clever strategy. It makes Apple massive profits, and allows them to do things like this, that make them look good.

The only downside is it breeds a feeling of entitlement to the customers that don't understand business. They actually believe Apples doing it out of kindness. Going forward these customers have unrealistic expectations which cause more and more users to expect Apple to pay for their mistakes.
 
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