iPhone XS Max Cracked XS Max Back Glass

Discussion in 'iPhone' started by Elastic Love, Aug 1, 2019.

  1. Elastic Love macrumors regular

    Joined:
    Sep 2, 2010
    #1
    What the hell!! Today when I took my Otterbox case off to clean it I discovered that my the back screen is SHATTERED! I drop my phone probably more than I should but I haven't had any cracked screens with a case since the 4S! I've always used the Otterbox Commuter series and I've never had any issues.

    The phone charges wirelessly and functions normally which is why I was so shocked this went so long without me noticing. With AppleCare+, how much am I going to spend to replace this?
     
  2. BugeyeSTI macrumors 68030

    BugeyeSTI

    Joined:
    Aug 19, 2017
    Location:
    Arizona
    #2
    Deductible is $99. The phone will be replaced as they can’t fix the back..
    https://support.apple.com/iphone/repair/service#otherfees
     
  3. Elastic Love thread starter macrumors regular

    Joined:
    Sep 2, 2010
    #3
  4. StaceyMJ86 macrumors 68000

    StaceyMJ86

    Joined:
    Sep 22, 2015
    Location:
    Washington, DC
    #4
    Do otterbox have a warranty if your phone is cracked/broken while using their case?
     
  5. ruiinplano macrumors member

    Joined:
    Apr 5, 2019
  6. DevinNj macrumors 6502a

    Joined:
    Apr 27, 2016
    Location:
    New Jersey
    #6
    Unless something recently changed, no they don't.
     
  7. Wide opeN macrumors 65816

    Wide opeN

    Joined:
    Aug 27, 2010
    Location:
    Georgia
    #7
    IMO the commuter series seems like it would contribute to this.

    That hard plastic is no Bueno for regular drops.

    Next time get defender.
     
  8. Tsepz macrumors 68030

    Tsepz

    Joined:
    Jan 24, 2013
    Location:
    Johannesburg, South Africa
    #8
    I hope this is sarcastic!
     
  9. Newtons Apple macrumors Core

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #9
    Does not matter what case you when the laws of physics decide to be bad to you! It is all about how it lands
     
  10. Relentless Power macrumors Penryn

    Relentless Power

    Joined:
    Jul 12, 2016
    #10
    Even with cases, OtterBox can’t guarantee a ‘survival rate’ for the iPhone when it’s dropped on a hard surface. Drops are always based on angle/impact/surface type, and unfortunately, some cases don’t guarantee the survival of dropped phones.
     

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9 August 1, 2019