CRAP! I lost my Visual Voicemail!!

Discussion in 'iPhone' started by lindsayanng, Aug 17, 2009.

  1. lindsayanng macrumors 68000

    lindsayanng

    Joined:
    May 4, 2008
    Location:
    East Haven, CT
    #1
    I really could use some help here.. I installed the new carrier file that was supposed to enable MMS and Tethering a few months ago (When it came out). When i did it, i wasnt able to get MMS (although i had the options) and I never really had time to mess with the tethering.. got a little busy

    Everything worked fine on the phone.. the visual voicemail was working as it always had with no issues for almost two months.. then, all of a sudden one week ago my voicemail stops working

    When i get a call, it goes to voicemail and theres a screen on the voicemail app saying that Visual Voicemail is not available please call your voicemail..

    So i went into the network settings and tried to reset the settings, but that didnt work, it just make the carrier settings blank.. which doing so didnt really CHANGE anything.. i just still dont have visual voicemail

    So basically my question is.. what in the world do i do?? I really would rather NOT do a factor restore if i dont have it. Is there a way that I can get the original carrier file and replace the new one with the original one in my itunes and have it go back to normal?

    Its the end of the summer..s o MMS better bet coming out soon anyways
     
  2. mathcolo macrumors 6502a

    Joined:
    Sep 14, 2008
    Location:
    Massachusetts
    #2
    I would just restore; it won't be that big of a deal. Your music is on your computer, email is probably on your computer and apps can be redownloaded for free.
     
  3. Roessnakhan macrumors 68040

    Roessnakhan

    Joined:
    Sep 16, 2007
    Location:
    ABQ
  4. lindsayanng thread starter macrumors 68000

    lindsayanng

    Joined:
    May 4, 2008
    Location:
    East Haven, CT
    #4
    yes, i did reboot after doing the resest.. but the reset just gave me a blank carrier file but still had the MMS fields there.. I need to replace the carrier file with the original.. So i basically need to know where to find it..

    Also.. no.. i said.. i do NOT want to restore.. I have too many apps downloaded on my CPU and only on a few on my iphone.. I jsut would rather not do that if i dont have to.. hence the post looking for an alternative way
     
  5. paulyras macrumors 6502

    Joined:
    Dec 3, 2006
    Location:
    Singapore
    #5
    On a mac, go to user=>library=>iTunes=> iPhone Carrier Support

    Restore that carrier file, and all should be OK. I had to do that twice, and it worked both times...

    Good luck!
     
  6. lindsayanng thread starter macrumors 68000

    lindsayanng

    Joined:
    May 4, 2008
    Location:
    East Haven, CT
    #6
    How do you restore that carrier file though?? I thought that was how I replaced it in the first place..
     
  7. Roessnakhan macrumors 68040

    Roessnakhan

    Joined:
    Sep 16, 2007
    Location:
    ABQ
    #7
    Select your iPhone from the list of devices on the left then hold down the Option key and click the Check for Updates button.

    Or follow this tutorial via iClarified
     
  8. iphone529 macrumors regular

    Joined:
    Jul 23, 2007
    #8
    no no no, just reset network settings under general.
     
  9. thelatinist macrumors 603

    thelatinist

    Joined:
    Aug 15, 2009
    Location:
    Connecticut, USA
    #9
    Just go into your iPhone's settings in iTunes and under the apps tab choose the option to sync only selected apps. Easy enough to select only the apps you want on your iPhone.
     
  10. goldserve macrumors newbie

    Joined:
    Jul 15, 2008
    #10
    The absolutely most easy way to get back VVM is to log into your ATT account, reset your VVM password and something gets sent to your phone to re-setup your VVM.
     
  11. uiop. macrumors 68020

    uiop.

    Joined:
    Jul 22, 2008
    Location:
    Grand Rapids, MI
    #11
    If it makes you feel better, my VM doesn't work either and I have the hacked carrier file too.
     
  12. Roessnakhan macrumors 68040

    Roessnakhan

    Joined:
    Sep 16, 2007
    Location:
    ABQ
    #12
    Yeah, she said that she tried that.
     
  13. Mikey B macrumors 65816

    Mikey B

    Joined:
    Jan 4, 2008
    Location:
    the island
    #13
    Go to Settings>Network>Cellular Data

    Go to the Voicemail apn section and enter: acds.voicemail

    VVM should work again. I bet when you go there it will say wap.cingular. You have to change it.
     
  14. lindsayanng thread starter macrumors 68000

    lindsayanng

    Joined:
    May 4, 2008
    Location:
    East Haven, CT
    #14
    First thanks Roessnakhan.. yes i already tried the iphone reset carrier settings option - DID NOT WORK because its still the same carrier file

    second Mikey B i have tried that and it was actually LIKE THAT when it broke.. so that didnt work either

    I just need to set up the original file and go back to the way it was.. i dont need MMS in leu of VVM.

    I will let you know how to good suggestions worked out. tonight - unfortunately - was not a good night to work on it... i was working till now (1am)and now i need o get to bed cause i need to be in a 9am
     
  15. lindsayanng thread starter macrumors 68000

    lindsayanng

    Joined:
    May 4, 2008
    Location:
    East Haven, CT
    #15
    so heres a question.. If i restore that file in that way, aren't i just restoring the file that I placed on my computer for the hack to get MMS??

    Its been a while since I had done this, so I completely forgot how i did it.. Should have bookmarked the page with the instructions that I followed.. but i THINK.. if i remember correctly, i REPLACED that file in the iTune library with the new carrier file.

    So i need the ORIGINAL carrier file for ATT for itunes
     
  16. lindsayanng thread starter macrumors 68000

    lindsayanng

    Joined:
    May 4, 2008
    Location:
    East Haven, CT
    #16
    woah.. weird.. it works once! I'm not kidding.. i did nothing but manually retype the adcd.voicemail.com into the visual voicemail network, and called my phone, and YAY! it showed up

    then.. i did it again (called my phone) just to test.. and it said "Visual Voicemail Unavailable Please Call"
     
  17. lindsayanng thread starter macrumors 68000

    lindsayanng

    Joined:
    May 4, 2008
    Location:
    East Haven, CT
    #17
    ok... WTF.. now my voicemails are back!!!!

    WTF IS GOING ON???
     
  18. lindsayanng thread starter macrumors 68000

    lindsayanng

    Joined:
    May 4, 2008
    Location:
    East Haven, CT
    #18
    this whole thing is flippin weird.. now it doesnt work.. last night it was working just fine..

    I wonder if its an ATT thing and NOT my phone
     

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