Crashing iTunes - exc bad access

Discussion in 'Mac Basics and Help' started by Momcs, Sep 26, 2007.

  1. Momcs macrumors newbie

    Joined:
    Sep 26, 2007
    #1
    Hi, I recently updated Itunes and now it crashes everytime I try to open it. I get a Exc..Bad Access...Kern Protection error message. Is there anything I can do? I've already tried to reinstall Itunes to no avail. Any suggestions? Thanks.
     
  2. wrldwzrd89 macrumors G5

    wrldwzrd89

    Joined:
    Jun 6, 2003
    Location:
    Solon, OH
    #2
    *slaps iTunes for crashing* :p

    Seriously, yes there is something you can do about this. Try moving iTunes's preference file to the Desktop (or anywhere else other than ~/Library/Preferences, where ~ is your home folder - the file is called com.apple.iTunes.plist), then restarting iTunes. If it still crashes, try the same thing with your iTunes Library file (which is located in ~/Music/iTunes).
     
  3. Momcs thread starter macrumors newbie

    Joined:
    Sep 26, 2007
    #3
    Thanks but I think I have a bigger problem...

    I appreciate your advice. I moved both files to my desktop and Itunes opened for two seconds then crashed. Now my Word, Safari and Excel programs do the same thing -- endless bouncing. My hard drive needed to be replaced a couple of months ago, even though it was only trhee months old so I think maybe I got a lemon.

    But many thanks!
     

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