Ok I've been backing up multiple computers to Crashplan Central for awhile. The backs ups are easy and I've never had a problem. I have terabytes of data on their servers. I understand if I had the ability to restore these files it would take a long time, but if I had to use the restore function it was absolutely necessary. The one computer I do not have a local backup to is a windows pc. It's about 43gb and well it just had its motherboard, and hard drive replaced. I go to restore a few items thinking I can download everything I have uploaded. It has a 500mb file size limit. I have home videos that are in the gbs. How the heck am I suppose to get these files? When I called about the service before I paid for it. I specifically asked if large files were able to be restored from the web and the Rep assured me I could. I'm frustrated with this. Are there any services where this is possible? This is the main reason I needed offsite backup for things like this. I understand file size limitations, but this feature is a must especially if I add my parents computer in the future. I can't force them to back things up locally, but can have applications back up in the background. Darn you Crashplan I wish I hadn't taken a Reps word and researched myself. Is there anyway to get this data besides paying $100+ for them to ship a drive? I'm not necessarily angry, but extremely frustrated.