Crazy Repair Story

[codehound]

So, I had my 1tb 2016 MBP keyboard repaired. The space bar was double spacing. Lots of hassles going back and forth to the shop and ordering the part, etc. Finally they did the work. It took a week longer. Today I went in the pick it up. For some inexplicable reason they had to replace the logic board too. What? Anyhow, got it home and my 1tb is now a 512 and my upgraded GPU has been downgraded to the stock one. Has anyone ever seen this sort of thing? I'm usually so happy with the service. Could they just have made a mistake or is this definitely deliberate? I'm stunned.

 

[Five_Oh]

Wow. That is a crazy repair story. Sorry for the hassle! Be interesting to see what they say.

 

[codehound]

If anyone has any advice on how to escalate this or how best to approach the manager I'm all ears. Obviously don't be a jerk. Beyond that I think they should replace the machine entirely at this point.
[doublepost=1539310297][/doublepost]I think the GPU is fine. It's just the hardrive which I think was a $700 upgrade. I'm sure it was some sort of screw up.

 

[Howard2k]

Wow, that’s shocking. I’m sure it’s not deliberate, that’s pretty far fetched I think. But obviously should be a quick and easy fix, relatively.

 

[chrfr]

So, I had my 1tb 2016 MBP keyboard repaired. The space bar was double spacing. Lots of hassles going back and forth to the shop and ordering the part, etc. Finally they did the work. It took a week longer. Today I went in the pick it up. For some inexplicable reason they had to replace the logic board too. What? Anyhow, got it home and my 1tb is now a 512 and my upgraded GPU has been downgraded to the stock one. Has anyone ever seen this sort of thing? I'm usually so happy with the service. Could they just have made a mistake or is this definitely deliberate? I'm stunned.

I’m sure the repair shop simply ordered or received the wrong part. This should be an easy resolution as long as the shop you’re dealing with is Apple authorized.

 

[LogicalApex]

If anyone has any advice on how to escalate this or how best to approach the manager

Just reach out to the company and ask. Mistakes happen and people are human. No need to be irate or a jerk just point out the differences and ask what happened and what can be done to get the correct part put in.

 

[DeltaMac]

All 2016 15-inch MBPro have two graphics chips: an integrated Intel HD Graphics 530, and whatever AMD Radeon graphics chip is also on the logic board.
Even if the Radeon chip is correct (which you haven't posted that), the main problem, however, is that you can't upgrade the flash SSD.
Yes, wrong logic board. Could be the shop opening the wrong box, or the shop received an incorrect, or mislabeled part. (It occasionally happens --- should have been caught by the repair tech, but who knows?) May be a simple mistake, and you should expect that the store will take care of that as soon as you let them know.
It will be simple to see by the serial number that the logic board does not match, and not something that you had any control over.

 

[SDColorado]

So, I had my 1tb 2016 MBP keyboard repaired. The space bar was double spacing. Lots of hassles going back and forth to the shop and ordering the part, etc. Finally they did the work. It took a week longer. Today I went in the pick it up. For some inexplicable reason they had to replace the logic board too. What? Anyhow, got it home and my 1tb is now a 512 and my upgraded GPU has been downgraded to the stock one. Has anyone ever seen this sort of thing? I'm usually so happy with the service. Could they just have made a mistake or is this definitely deliberate? I'm stunned.

Yeah, everything is soldered to the logic board and it appears they put the wrong part number in. You definitely want to have them address that and swap it out again for one with 1TB SSD. What a pain

 

[iMacDragon]

The gpu is just showing which gpu is currently active, so that's not concrete from the image unless examine the full details in system report or start something like photos that will launch thedgpu, but either way as the ssd is soldered it is definitely the wrong part and needs to be re-swapped.. someone put the wrong part request in.

 

[Fishrrman]

Was the repair done by Apple (Apple Store), or by a 3rd-party service provider?

 

[IdentityCrisis]

Yeah, definitely call the shops manager and deal with them, or call Apple and complain. They will make it right. Seems they installed the wrong board.

 

[codehound]

Thanx for the replies. It was Apple that did the swap. They said the part numbers are one digit difference and they made a mistake. A friend suggested asking for some compensation in addition to the repair. I did that and they will do something for my inconvenience depending on how long the repair takes. They say one week at least. Luckily my GF has a machine I can use. I was pretty shocked. Not like Apple to slip up like this.

So, I had my 1tb 2016 MBP keyboard repaired. The space bar was double spacing. Lots of hassles going back and forth to the shop and ordering the part, etc. Finally they did the work. It took a week longer. Today I went in the pick it up. For some inexplicable reason they had to replace the logic board too. What? Anyhow, got it home and my 1tb is now a 512 and my upgraded GPU has been downgraded to the stock one. Has anyone ever seen this sort of thing? I'm usually so happy with the service. Could they just have made a mistake or is this definitely deliberate? I'm stunned.

 

[lambertjohn]

So, I had my 1tb 2016 MBP keyboard repaired. The space bar was double spacing. Lots of hassles going back and forth to the shop and ordering the part, etc. Finally they did the work. It took a week longer. Today I went in the pick it up. For some inexplicable reason they had to replace the logic board too. What? Anyhow, got it home and my 1tb is now a 512 and my upgraded GPU has been downgraded to the stock one. Has anyone ever seen this sort of thing? I'm usually so happy with the service. Could they just have made a mistake or is this definitely deliberate? I'm stunned.

You should get back exactly what you brought in for repair, nothing more, nothing less. Call Apple and tell them what happened and they will make it right. By "right" I mean, they will get your computer back to its original specifications and in probably half the time it took them originally. Don't demand compensation or an upgrade to the next best thing; that's what selfish people do - give me, give me, give me - very sad. Be the hero and let them make it right on their end, and who knows, maybe they'll end up throwing you a solid with the gift of a new or upgraded computer. And maybe not.

 

[LogicalApex]

Thanx for the replies. It was Apple that did the swap. They said the part numbers are one digit difference and they made a mistake. A friend suggested asking for some compensation in addition to the repair. I did that and they will do something for my inconvenience depending on how long the repair takes. They say one week at least. Luckily my GF has a machine I can use. I was pretty shocked. Not like Apple to slip up like this.

They are only human. As long as they make it right and give you a concession for the extra delay I'd say that's good. I'd only be annoyed if they made this process painful, offered no concession, and it became a frequent occurrence.