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Creaking Otterbox Defender
- Thread starter sslanchi
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I'd take it apart and put it back together making sure all 3 clips click into place.
If that doesn't do it, you might need to swap it out. Mine has no creaks at all.
If that doesn't do it, you might need to swap it out. Mine has no creaks at all.
near the camera and on the right side mine creaks. I notified them of this and they're sending me a new one
Yeah, mine is creaking too. I don't even have to squeeze it hard either. I just hold it in horizontal mode and both sides are creaking as I type this. Can I just take it back to Best Buy for a one for one exchange or do I contact Otterbox customer service?
The top will creak when the two pieces are misaligned. When placing the back piece on, start from the bottom using the three platelets as a guide. When properly secured, the bottom section of the back piece should be flush with the front piece. There should be little to no gap between the two.
If the two pieces are properly put together and the creaking continues to a noticeable extent, an exchange wouldn't be a terrible idea.
If the two pieces are properly put together and the creaking continues to a noticeable extent, an exchange wouldn't be a terrible idea.
Mine is definitely put on securely and still creaks bad at the top. Not the bottom though. I've called the ATT store where I purchased it and they were glad to put aside another so I can go exchange it.
Good luck with best buy they always give me a hard time with returns and exchanges.
This case is too expensive to not demand perfection .
Good luck with best buy they always give me a hard time with returns and exchanges.
This case is too expensive to not demand perfection .
Mine has been doing that as well; I took it off and am using the commuter case now and I sent OtterBox an email a while ago and they asked for phots of the case damage but the damage can't have pictures taken of it cause its a noise not damage. I emaild them back 4 days ago and still no response. Horrible customer service so far with them.