Creating a new user account solves crashing issues

Discussion in 'Mac Basics and Help' started by jinny1, Apr 22, 2006.

  1. jinny1 macrumors member

    Jun 1, 2004
    We're having problems with itunes freezing every time the ipod is connected to it.
    We reset the ipod and reloaded itunes.

    Someone suggested creating a new user account to see if that helped.
    It did, but now I need to know what to do to fix it. (?)

    Powerbook G4 1.25ghz.
    Thanks in advance,
  2. Unorthodox macrumors 65816


    Mar 3, 2006
    Not at the beach...
    In the new account, when you connect your iPod, does it still freeze? :cool:
  3. eva01 macrumors 601


    Feb 22, 2005
    Gah! Plymouth
    well lets see, seeing as he said it fixed it that means it wouldn't freeze anymore?

    And to the OP try to repair permissions, and the usual
  4. dogbone macrumors 68020


    Sep 16, 2005
    S33.687308617200465 E150.31341791152954
    It's a good idea to have a spare admin account anyway for testing anytime something doesn't work correctly. Another advantage is that you can then change your old account back to a standard user and use the new admin name and password if you need to authenticate. It's a very tiny inconvenience for extra security.

    What it tells you when the new account works is that the problem that needs to be fixed in in your home folder and not to do with the system.

    Usually when this happens it's because of a corrupted preference file or cache file. You can start by locating your ipod or iTunes pref file with spotlight and drag it to your desktop. When if that doesn't fix the problem you can put it back and search for a cache file.
  5. jinny1 thread starter macrumors member

    Jun 1, 2004
    well, we went to the genius bar and had the account reset. Everything worked fine for awhile, but now it's happening again.
    I've looked all over and can't find a pref or cache file for itunes anywhere.
    We're on osx 10.4.6.
    Spotlight finds nothing, and in the library there is no file??
  6. dogbone macrumors 68020


    Sep 16, 2005
    S33.687308617200465 E150.31341791152954
    Go to your HomeFolder/Library/Caches/ and remove the "" folder it probably won't help but it might and it won't hurt. iTunes will recreate it when it starts. Mine was emply anyway.

    Also in your home library folder have a look inside the iTunes folder mine just had another empty folder called "iTunes Plug-Ins" you can remove that as well and iTunes will also recreate that. If you have anything in it just leave it on your desktop for a while.

    Maybe your song lists are corrupted.

    Close iTunes and go to your music folder remove the "iTunes Music Library.xml" file and keep it on your desktop or you can just rename it by adding an X to the end of the name. Do the same with your "iTunes Library" Data file.

    Now restart iTunes then drag your "iTunes Music" folder onto the library in iTunes. That will rebuild your library. If everthing is fine then I'd trash the two files you removed and remake all the playlists. If that didn't fix the problem then you can put the two files back as it prolly wasn't them that was causing the prob.

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