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credit card 60-day price protection - need PRINTED price

R

rikers_mailbox

macrumors 6502a
Original poster
Sep 27, 2003
739
0
LA-la-land
Here's the sitch.. I bought my iPhone on iLaunch using a Citi Mastercard. After hearing about AmEx refunds, I discovered that my Mastercard card also has 60 day price protection insurance. I called customer service and started asking questions...

The deal is that they will refund the money (less the $100 store credit), BUT proof of the price drop is needed. And to them, accepted "Proof" is ONLY some kind of printed advertisement. An internet printout is not acceptable, it must be a printed advertisement.

Has anyone seen the new iPhone price printed ANYWHERE? Like an Apple or AT&T advertisement or circular? Newspaper? Anything?

edit: found this thread in the Apple forums on the same dillema
 
Can't you grab a copy of one of the billions of newspaper articles on the iPhone price drop? A respected one, like the New York Times or the International Herald Tribune?
 
J@ffa said:
Can't you grab a copy of one of the billions of newspaper articles on the iPhone price drop? A respected one, like the New York Times or the International Herald Tribune?
Click to expand...

Policy from the price protection website:

What qualifies as an advertisement at a lower price:
Printed advertisements:

A printed advertisement is an advertisement appearing in a newspaper, magazine, store circular, or catalog which states the authorized dealer or store name, item (including model number), and sale price. In order to receive a refund of the price difference, the advertisement must have been published within 60 days after the original purchase date and must be for the same item (same model number, same model year).
Click to expand...


cybertron3 said:
I have a Citi card too but I havent called yet. What number did you call? Was it just customer service?
Click to expand...

Can't say if all MasterCards are covered, but I called:

The Program Administrator is:
Citicorp Insurance Services, Inc. 1-800-377-7200
Click to expand...
 
If you live close to an Apple store, you could see if an employee will make a photocopy of their little price cards that are on the table tops next to the iPhones. Pretty sure they have part/ model number and I know for sure they have updated prices on them.
 
devilot said:
If you live close to an Apple store, you could see if an employee will make a photocopy of their little price cards that are on the table tops next to the iPhones. Pretty sure they have part/ model number and I know for sure they have updated prices on them.
Click to expand...

I was thinking the same thing. I'm in LA.. lots of stores nearby. :cool:
 
rikers_mailbox said:
I was thinking the same thing. I'm in LA.. lots of stores nearby. :cool:
Click to expand...

I kind of find this funny. Not about you, but the credit companies just making it difficult for everyone. Its not like its a monitor by samsung you bought at best buy or even a tv by sony. Its the iPhone, and I say "its the iPhone" because it been on the news in a million different places. Can't they just go to the website and look?

But needless to say, couldn't you just do a screen shot of the website and print it out?
 
drater...

Its just like mail in rebates. The more hoops they make us jump through, the greater the atrition rate. Fewer people recieving the rebate or in our situation, fewer people getting a price protection refund.
 
My WAMU Mastercard Check Card plan says that a printed add from an online retailer would be valid. Maybe you can go to an AT&T store and have them give you a printed statement on their store letterhead?
 
why cant you just go to the apple website and print out the page that displays the iphones price.
 
Printed ad in Wired

I've seen printed ads in wired, and in small print it listed the price of both models. Surely a place to start.
 
Can you tell me which month/issue of "Wired"? And was it for the new ($399) price? Thanks!
 
Checked Wired. No iPhone ad. I talked to Chase Mastercard and they would not accept the photocopy of the AT&T store apple iPhone display card. This is all getting very frustrating... :(
 
Thats rediculous, they think they'll push you away so you dont go thru with it.
They can verify the price of the Iphone within 2 seconds if they want.
A$$holes
 
Yup, they're being very difficult.

Again, anyone seen a print ad featuring the new price? If so, can you give me the details?
 
Still nothing bro?
Did you try any of those computer magazines to see if they got any printed ads.
Thats crazy they're playin you like that :(
 
ask to speak to the customer service reps supervisor, then his supervisor, until you get someone who can do something. like was said before, they know the price has dropped, its not some obscure product you bought.

if that doesnt work, tell them your next call will be the BBB, make sure to get thier full name and title so you can mention them by name... ;)
 
Not sure why you DON'T expect them to make you jump through hoops. Sure, price protection from credit cards sounds like a nice deal on paper, but it's still, essentially, an insurance policy. And companies that offer insurance policies, whether they be for health, home, travel, personal items or anything else, are going to fight tooth and nail to keep every penny they can because that's how they make a profit and stay in business.

Has anybody tried to contact Apple and find out if someone (perhaps in their advertising department?) can help you find a print ad with the price?
 
billku, I realize you are trying to take the path of least resistance by finding a real ad. After all these days someone would have told you if they had seen one. I think it is time to get nasty by escalating through the managerial chain. Let us know what happened.
 
There is a full page color iPhone ad (with the new $399 price) in the Sunday edition of the Minneapolis Star Tribune.
 
AND one in today's New York Newsday from AT&T. Finally! Sorry to bug everyone over this for a week, but 200 bucks is 200 bucks.
 
I suspect they're being real tough on this one, because they already know about the substantial price drop, and have already analyzed how much it could potentially cost them- it probably could cost them a few million if they aren't tough about it. But I say they should suck it up, pay the difference, and then analyze whether they should continue to offer that service. But at least be honest about the service and not play these games.
 
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