Don't use Chase if you think you'll ever have to deal with their customer service. The hubby has the Chase One Pass Continental card (gets Continental miles on it). He's had a battle with it every step of the way trying to get the perks the card offers, including getting the bonus miles, the companion travel ticket, and getting his free passes to the Executive lounge. Each one has taken him several phone calls, at least six months, and threats of cancelling the card to get.
I financed my car through Chase, and the whole experience of trying to get my title made me swear them off forever. It took over a month AFTER I paid off the loan and a dozen angry phone calls every day to get it. What part of "You have my money. I need it tomorrow to get it to my buyer" did they not understand?? When I asked to talk to someone in their titling department directly I was given the point blank answer that the people in their titling department don't have phones. What?!?! I'm sorry, but I'm bitter with Chase. I will NEVER use ANY of their services EVER AGAIN, if I can help it. Save yourself the potential trouble of having to deal with them. They have the WORST service EVER (and I do tech support for a living so I have an idea of how it should work)!