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iPhone X Credit Card Declined - Order Processing - What Should I Do?

B

BeOurGuestMike

macrumors member
Original poster
Sep 14, 2012
47
16
Hey all!

Ordered iPhone XS Max 128 GB Space Grey last night as I do every two years and though everything was great! Got the 9/21 shipping date and all was good. Got up this morning and realized the card had been declined. Called Chase, got it squared away, but they said the order would not go through. However, Apple.com and the Apple Store App had Order in Process and now Processing. Is this order going to fall off? Should I start over? Please help! This has never happened before.

Thanks!
 
BeOurGuestMike said:
Hey all!

Ordered iPhone XS Max 128 GB Space Grey last night as I do every two years and though everything was great! Got the 9/21 shipping date and all was good. Got up this morning and realized the card had been declined. Called Chase, got it squared away, but they said the order would not go through. However, Apple.com and the Apple Store App had Order in Process and now Processing. Is this order going to fall off? Should I start over? Please help! This has never happened before.

Thanks!
Click to expand...
If you go into your order page, do they gave you an option to change your payment option? I checked my order page and one of the order has the awaiting payment status so I changed my payment method and it went through. I don't think you need to start over. You can also contact Apple and do it that way too.
 
Shadowbech said:
If you go into your order page, do they gave you an option to change your payment option? I checked my order page and one of the order has the awaiting payment status so I changed my payment method and it went through. I don't think you need to start over. You can also contact Apple and do it that way too.
Click to expand...
Thanks so much for that feedback. Initially when I ordered at 2:01, the card was declined because I had an old card; I think entered my main credit card in and it went through. The decline message from Chase came about 4:45 AM, so I was back in bed. I've tried to contact Apple, but of course, you can't get a person today, which I understand. It looks like it is totally fine, but the Chase rep told me there is no way this order will go through. He said they won't automatically try to hit the card again. :(
 
BeOurGuestMike said:
Thanks so much for that feedback. Initially when I ordered at 2:01, the card was declined because I had an old card; I think entered my main credit card in and it went through. The decline message from Chase came about 4:45 AM, so I was back in bed. I've tried to contact Apple, but of course, you can't get a person today, which I understand. It looks like it is totally fine, but the Chase rep told me there is no way this order will go through. He said they won't automatically try to hit the card again. :(
Click to expand...
It also looks like the Chat option is also closed for today. I wouldn't worry to much about loosing your place here. They do hold that spot for you and as long as you get this resolved before they actually process your payment and ship, you should be fine and set for 9/21/18 delivery.
 
This is what I'm still seeing right now, hours after the card was declined. Should I still be worried and order again? Thoughts?
 

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When my card got declined a few years back I received an email after they tried a few times stating to click a link to update my payment method by X date and time or the order would be canceled.
 
noobinator said:
When my card got declined a few years back I received an email after they tried a few times stating to click a link to update my payment method by X date and time or the order would be canceled.
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Thank you for that feedback! Hoping that is the case because everything should be straightened out now! :)
[doublepost=1536935154][/doublepost]
iapplelove said:
XSMax in 128gb??
Click to expand...
Yep!
 
BeOurGuestMike said:
Thank you for that feedback! Hoping that is the case because everything should be straightened out now! :)
[doublepost=1536935154][/doublepost]
Yep!
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I didn't get an e-mail but I checked my order page on my desktop and had the message "Awaiting payment info" so I clicked on it and I had the blue button where I click and updated my payment info. I returned my iPhone X could days ago and apparently didn't have the funds come back in time and didn't realize that they placed an temp auth, so thus I got that message. Pre-order did go through tho. But I changed the payment method so all is good for me.
 

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Shadowbech said:
I didn't get an e-mail but I checked my order page on my desktop and had the message "Awaiting payment info" so I clicked on it and I had the blue button where I click and updated my payment info. I returned my iPhone X could days ago and apparently didn't have the funds come back in time and didn't realize that they placed an temp auth, so thus I got that message. Pre-order did go through tho. But I changed the payment method so all is good for me.
Click to expand...
I see that exact same picture on Apple.com under Orders. Maybe I will get my phone next Friday? I hope because we leave for Family Weekend at Mizzou to see my daughter on Friday night and would sure love to have it!
 
BeOurGuestMike said:
I see that exact same picture on Apple.com under Orders. Maybe I will get my phone next Friday? I hope because we leave for Family Weekend at Mizzou to see my daughter on Friday night and would sure love to have it!
Click to expand...
If you see the same exact as shown above, then it looks like it's going to go through.
 
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