Credit Card Problem

[danielwerner]

I preordered the new rMB on the 10 April, the first day. My planned delivery is between May 21 and June 4, so the last weeks I've just been waiting eagerly.

The problem happened two days ago. I saw fraudulent transactions on my credit card. I have kept my card very secure, but somehow they've managed to get a hold of my card numbers. I've cancelled my card now, but so far they've stolen about 500 dollars.

That isn't the biggest problem. As far as I know, Apple won't ever let me change my preorder billing info to my new card. I will be forced to cancel my pre-order and wait, what, another month for my computer?

Do you have any idea what I should do?

 

[PDFierro]

Call up Apple and talk to them about your situation.

 

[ucfgrad93]

You did the smart thing by canceling your card. Call Apple and talk to them. Worse case, you have to reorder and wait.

 

[neiltc13]

They have stolen $500 from your credit card? Is Sweden not like other EU countries where if your card is stolen the bank will refund you?

 

[danielwerner]

They have stolen $500 from your credit card? Is Sweden not like other EU countries where if your card is stolen the bank will refund you?

Well, I'm not sure yet. I've filed a case to get my money back, but my pessimism tells me that they will proove somehow that I've been careless.

 

[Cvx5832]

I preordered the new rMB on the 10 April, the first day. My planned delivery is between May 21 and June 4, so the last weeks I've just been waiting eagerly.

The problem happened two days ago. I saw fraudulent transactions on my credit card. I have kept my card very secure, but somehow they've managed to get a hold of my card numbers. I've cancelled my card now, but so far they've stolen about 500 dollars.

That isn't the biggest problem. As far as I know, Apple won't ever let me change my preorder billing info to my new card. I will be forced to cancel my pre-order and wait, what, another month for my computer?

Do you have any idea what I should do?

Sucks you had to go through this, but I wouldn't cancel your order because it most likely would put you at the back of the line.

I was in the exact situation (I used Amex) and Apple sent me an "Action Required" email which you have 7 days to correct. If you rectify the problematic card immediately I wouldn't be surprised if your order arrives on time. Whatever "on time" is, anyway.

Good luck. Email from "amr_orderprocessing@apple.com":

 

[ucfgrad93]

Well, I'm not sure yet. I've filed a case to get my money back, but my pessimism tells me that they will proove somehow that I've been careless.

I've had this happen to me a couple of times, and the bank has refunded the charges both times. It may take a few weeks to work through the system, but I'm confident that you will not be held liable.

 

[Cvx5832]

Well, I'm not sure yet. I've filed a case to get my money back, but my pessimism tells me that they will proove somehow that I've been careless.

I think you'll be fine. At least in the US, banks that won't reimburse stolen funds are going the way of the dodo.

That said most banks still have time limits. They give you a full refund within 7 days, then the % diminishes beyond the deadline.

 

[MyopicPaideia]

Well, I'm not sure yet. I've filed a case to get my money back, but my pessimism tells me that they will proove somehow that I've been careless.

Hej,

Lugn, du kommer få dina pengar tillbaka, den saken är säker, det här är inte samma sak som ett försäkringsbolag som kommer in och försöker hitta fel någonstans.

Also, you shouldn't have a problem from Apple either. You should receive an email from them when they fail to charge your card. You should then have about a week to update with a new card or payment method, and you order won't be delayed or canceled.

I see now that someone else already said this

Förresten, jag beställde från Dustin bara i tisdags - och ska ha min MB med beräknad leverans 20:e maj! Får se om det går enligt uppskattad tidstabellen, men ganske sjukt att jag beställde nu och kommer få min i princip samtidigt som dig!?

 

[ZipZap]

Apple tends to charge right before shipment, not a week in advance. I would call them now.

If they can solve the problem via email, they sure can on the phone.

Not sure why you did not start with that call.