Our business runs somewhere between 6 to 8 Macs as an average. In years gone by the prospect of purchasing a new Mac was one of excitement - joy - pride - anticipation - fun Those feelings were there despite various quality issues like having to personally replace the power supply and wiring harness on the MDD tower. But a profound shift has happened to me. Now, my FIRST CONSIDERATION is how to purchase for EASE OF REFUND or EXCHANGE. Hello Apple quality control - are you there - where have you gone??