Crown and Side Button Not Working

[Fatyank]

I'm using a 42mm GPS/Cellular watch. Had it for about 6 months. Everything fine until about two weeks ago. I'm having trouble with the Crown and Side Button. When I press the crown the app list should appear, it doesn't. When I push the Side Button twice, my pay card should appear, it doesn't. If I do a reset on the watch all is well again but for a short time. I try those operations again and the watch stays on the watchface screen. Oddly the complications still work. I've tried several different watchfaces and have the same issue.

I added myfitnesspal to my watch around the same time. I have removed it to see if that's the problem. Has anyone else that's using this app had an issue with the watch?

My watch may possibly be in shock that I'm actually trying to get in better shape and it doesn't know what to do!!

 

[magicschoolbus]

Sounds crazy, but wash it.

Sweat, gunk and hair can build up in the digital crown area.

Take your AW and run it under the faucet, letting the water hit the crown.

There could be debris in there causing the issue.


https://support.apple.com/en-us/HT204522

 

[44267547]

I'm using a 42mm GPS/Cellular watch. Had it for about 6 months. Everything fine until about two weeks ago. I'm having trouble with the Crown and Side Button. When I press the crown the app list should appear, it doesn't. When I push the Side Button twice, my pay card should appear, it doesn't. If I do a reset on the watch all is well again but for a short time. I try those operations again and the watch stays on the watchface screen. Oddly the complications still work. I've tried several different watchfaces and have the same issue.

I added myfitnesspal to my watch around the same time. I have removed it to see if that's the problem. Has anyone else that's using this app had an issue with the watch?

My watch may possibly be in shock that I'm actually trying to get in better shape and it doesn't know what to do!!

Are you trying to hard reset? I know you mentioned you tried a ‘reset’ (Which some believe just powering the watch off and then on is a reset, when it is not), hold down the digital crown and power button for 10 seconds until you see the Apple logo, if you have not tried that already.

 

[Fatyank]

Yes it was the hard reset. The watch worked fine after each reset. Then after about 15 minutes I would push the crown or the side button and the screen stayed on the watch face. I would press and hold the watchface to change it or customize it but I couldn't do anything. The complications still worked. I can change and customize the watch face using the app on my iPhone.
I've since removed the "myfitnesspal" app from the watch and everything seems okay.