Crown is stiff and unresponsive

Discussion in 'Apple Watch' started by cnev3, Oct 12, 2018.

  1. cnev3 macrumors 6502

    Joined:
    Sep 13, 2012
    #1
    I have a series 3 that is only about three weeks old Nike 42mm aluminum.

    I woke up this morning and the crown is totally stiff and the button is unresponsive.

    I didn’t spill anything on it, the crown and watch is completely clean. Theres not a scratch on the watch. Havent done anything physical other than walking, since it became like this.

    What should I do? Has anyone else experienced this?
     
  2. cnev3 thread starter macrumors 6502

    Joined:
    Sep 13, 2012
    #3
    Im gonna be in a car all day so no access to a sink but ill try it when I can. Is this a common occurence? If so that will put my mind at ease.
     
  3. bruinsrme macrumors 603

    bruinsrme

    Joined:
    Oct 26, 2008
    #4
    It can be as simple as this. Whether it be sweat or crud over time, sometimes a little warm water will do the trick.
    We are filthy creatures and use a variety of things to disprove that notion.
    Soap splashes, sweat, saliva, humid conditions and throw lint into the mix who knows what can happen.
    My edition did this. Mentioned it to an Apple employee. Went into the men’s room and wouldn’t ya know, like new.
     
  4. newellj macrumors 604

    Joined:
    Oct 15, 2014
    Location:
    Boston, MA, US
    #5
    Symptoms like that happened fairly regularly for my wife. Here's what I told her to do, which solved the problem each time. Engage the water lock using the control center (swipe up > water drop icon). Rinse the watch under cool water while rotating the crown and push the side button a few times. Dry it carefully then turn the crown to activate the sonic water-expelling function. Once a month or so did it. (I don't know if the first step actually does anything other than turn off the display screen, and I didn't try to figure that out - so you may be able to skip that step.)

    Edit - BRM gave you the same answer with a lot fewer words.
    --- Post Merged, Oct 12, 2018 ---
    For my wife, it seemed to be a regular thing. I had to do this only once in a year. Was never sure why. She's a clean woman and sweats a lot less than I do. :D
     
  5. Relentless Power macrumors Penryn

    Relentless Power

    Joined:
    Jul 12, 2016
    #6
    I’m thinking it might be, is a pinched seal behind the digital crown, what might end up occurring is if you try to force it, the Seal will break and then the Crown will spin freely. Either way, this is an issue for Apple to look at.
     
  6. AppleHaterLover macrumors 68000

    Joined:
    Jun 15, 2018
    #7
    Mine’s always like this after a long night of vodka and Red Bull. Never able to remember what caused it unfortunately
     
  7. Mac'nCheese Suspended

    Mac'nCheese

    Joined:
    Feb 9, 2010
    #8
    My wife is stiff and unresponsive, too.
     
  8. bruinsrme macrumors 603

    bruinsrme

    Joined:
    Oct 26, 2008
    #9
    Sometimes a hard reset corrects that.
     
  9. cnev3 thread starter macrumors 6502

    Joined:
    Sep 13, 2012
    #10
    The crown is back to normal! Havent been doing anything but driving for the past 7 hours. Weird!
     
  10. newellj macrumors 604

    Joined:
    Oct 15, 2014
    Location:
    Boston, MA, US
    #11
    Don't be afraid to take the advice in post #2.
     
  11. Relentless Power macrumors Penryn

    Relentless Power

    Joined:
    Jul 12, 2016
    #12
    Interesting. I’m guessing that the seal was stuck somehow or pinched, and it managed to free itself. If it does happen again, I would certainly contact Apple.
     
  12. cnev3 thread starter macrumors 6502

    Joined:
    Sep 13, 2012
    #13
    It actually got stiff again later. But when I finally got home and ran some warm water on the crown and let it dry, its now completely back to normal. I’m guessing it was debris.
     
  13. Newtons Apple macrumors Core

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #14
    I would suggest it get washed a bit more often to avoid possibly harming the seal. I have rinsed all of my Apple watches off once a week while rotating the crown after this same thing happened to me.
     

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13 October 12, 2018