Cryptic Response from Apple re: Account Hold

Discussion in 'Mac Apps and Mac App Store' started by apple_convert, Jul 7, 2015.

  1. apple_convert macrumors newbie

    Joined:
    Jul 7, 2015
    Location:
    NYC/NNJ
    #1
    Hello,

    A colleague recommended I post to this community...

    Last week I suddenly was unable to make purchases in the App Store. After calling Apple Support, explaining the problem to a representative, she came back and said my account was placed on a hold. She said she had the hold removed and I should be all set. I asked why the hold was put on to begin with, and she said she would have to ask a senior specialist. I got to speak to a senior specialist and he said all he could tell me was, "for your protection, we use technologies to secure your account that may be encountered during normal usage." I waited for him to continue but he said that's all he could tell me. I asked him to repeat what he said, and he said it again, verbatim. I said that raised more questions than it answered and I asked if it was because of a security breach. He replied no, and with a chuckle said I'd have to come join his team and sign a non-disclosure agreement in order for him to be able to tell me more. I find this odd and a bit creepy.

    Has anyone else encountered anything like this? Anyone know what's really going on?

    Thanks...
     
  2. keysofanxiety macrumors 604

    keysofanxiety

    Joined:
    Nov 23, 2011
    #2
    Did you recently update your credit/debit card details? Have you checked your purchases on the card and found any evidence of fraud? Do you have any other Mac computers/iOS devices which may indicate that your account has been compromised (e.g., iCloud not letting you sign in?) What about the Mac App Store, does that work?

    TL;DR: I genuinely haven't the slightest, though any additional information you can supply could be helpful.
     
  3. Partron22 macrumors 68000

    Partron22

    Joined:
    Apr 13, 2011
    Location:
    Yes
    #3
    Oddly repetitious login failures on your account over a period of days from some ip address in the Irkutsk Oblast?
     
  4. apple_convert thread starter macrumors newbie

    Joined:
    Jul 7, 2015
    Location:
    NYC/NNJ
    #4
    The first thing I did before contacting Apple was to check with my bank - no account issues or fraud activity. Also, no sign-in issues or other Apple ID / account problems. Tried not to make the post too long while still providing enough info.

    My main question is, what does the following really mean:
    "For your protection, we use technologies to secure your account that may be encountered during normal usage."
     
  5. keysofanxiety macrumors 604

    keysofanxiety

    Joined:
    Nov 23, 2011
    #5
    To be honest it doesn't really mean anything to me. I searched Apple's T&Cs for that phrase and could find nothing.
     
  6. ApfelKuchen macrumors 68020

    Joined:
    Aug 28, 2012
    Location:
    Between the coasts
    #6
    Most likely, it means, "We're using software/algorithms that analyze card/account usage and for one reason or another, something tripped a circuit breaker. It's possible for this to happen during normal use, it's not necessarily a sign that there's something wrong." The specifics aren't disclosed because it provides useful information to scammers.
     
  7. UKgaryb macrumors regular

    Joined:
    Dec 13, 2013
    Location:
    Manchester, UK
    #7
    Sounds like usage has triggered something, much like banks put Fraud Check holds on your card when you come to make a purchase.

    Bit annoying but who knows what's been going on? Someone may be trying to brute force your account and they've nipped it in the bud; after all the negative press about accounts being hacked.
     

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