CS4 Trial wont work

Discussion in 'Digital Photography' started by blackfx35, Dec 20, 2008.

  1. blackfx35 macrumors member

    Joined:
    Jul 11, 2008
    #1
    I just downloaded and installed the Photoshop CS4 Trial onto my iMac, but when I attempt to run it I get a error message that says "You can't open the application "Adobe Photoshop CS4" because it is not supported on this architecture".

    What exactly does this mean? How do I fix it? I purchased my iMac brand new in May of this year...
     
  2. thr33face macrumors 6502

    Joined:
    May 28, 2006
    #2
    while I don't know what this message means I also got it recently:

    I downloaded the Premiere Pro CS4 trial and after installation, when trying to open the application, I got the exact same message.

    I then decided to reinstall the trial, but it gave the message again.

    The solution for me was to re-download the disk image and from that dmg it worked fine.
     
  3. termina3 macrumors 65816

    Joined:
    Jul 16, 2007
    Location:
    TX
    #3
    Are either of you working on PPC?

    Also, it's possible a version of the image was out there on a mirror site, but flawed, hence redownloading fixing the problem.

    That's just a guess--there are multitudes of explanations of this phenomenon. OP: did you redownload? If so, did it work?
     
  4. blackfx35 thread starter macrumors member

    Joined:
    Jul 11, 2008
    #4
    I downloaded the file again and still receive the same error message. How do I delete it entirely from my system? (sorry for the newb question, I still am not sure how to "uninstall" programs like I used to do on my PC...)

    Perhaps I should remove it and then download it again, and install...
     
  5. thr33face macrumors 6502

    Joined:
    May 28, 2006
    #5
    I for one am on an Intel system.

    One more question to the OP:

    Is your application somehow crossed out? as in: does it hav some kind of generic application icon with a grey overlay?

    the reason i ask: this was the case on my failed install, but at the time i though it just failed to load the app. icon.
     
  6. blackfx35 thread starter macrumors member

    Joined:
    Jul 11, 2008
    #6
    That's exactly what it is....a grey "no smoking sign" thing-a-ma-jig that is over the icon...should I try to reinstall? erase and re download?
     
  7. termina3 macrumors 65816

    Joined:
    Jul 16, 2007
    Location:
    TX
    #7
    For most things you can just drag the application to the trash to delete it.

    If you don't think that's thorough enough, use AppZapper.

    For Adobe products, Adobe usually offers a script to clean everything out.
     

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