CTO - Better Quality Control?

Discussion in 'MacBook Pro' started by Macvy Ricky, Feb 22, 2010.

  1. Macvy Ricky macrumors member

    Joined:
    Jan 5, 2010
    #1
    I was wondering if you ordered a MBP CTO - they would have better quality control? Since they have to manually add stuff to the MBP? Any thoughts?
     
  2. dennis123123 macrumors member

    Joined:
    Aug 30, 2009
    #2
    I assumed that when I ordered mine, also thought its much less likely to have older parts (thinking the EFI 1.7 SATA issue here).

    I'm still happy with the stock hdd, so I don't know if I have that issue; but the rest of it is perfect :)
     
  3. Wehrwolf macrumors 6502

    Wehrwolf

    Joined:
    May 21, 2009
    #3
    They still have to manually add stuff to the base configurations too, don't they? I mean, it is an MBP but it still can't put itself together. :p
     
  4. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #4
    Same or similar components and AFAIK virtually the same assembly process so I wouldn't think that you could improve your odds on getting a defect free machine by going the CTO route. Quite the contrary, because you cannot return a CTO machine (except under very rare circumstances) nor can you swap it out if it arrives DOA. It makes more sense to go the stock route.
     
  5. SWC macrumors 6502

    Joined:
    Jan 6, 2004
    #5
    Apple has amended their return policy. You can return CTO now you just can't modify or cancel your order once it is prepared. I was surprised by this when I seen it the other day.
     
  6. puma1552 macrumors 601

    Joined:
    Nov 20, 2008
    #6
    Why would you not be able to return/swap out a defective CTO machine?

    If Apple hopes to make a customer develop a sense of loyalty, they would be wise not to snub their nose at their highest ending customers.

    Had my CTO MBP arrived defective, and they told me I couldn't return it but had to have it fixed and hacked open on day #1, I would've told them to very politely shove it.
     
  7. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #7
    Gotcha, I had not realized they changed their policy

    As noted by SWC that used to be the case, but apple has since updated their return policy. Back in the day, if you went the CTO path, you could not return the machine.
     
  8. Jaro65 macrumors 68040

    Jaro65

    Joined:
    Mar 27, 2009
    Location:
    Seattle, WA
    #8
    I returned a CTO iMac that my wife bought for me a couple of months ago. It wasn't even opened. No issues returning it.
     
  9. crobbins macrumors 6502

    Joined:
    Nov 11, 2006
    Location:
    Colorado
    #9
    For what it's worth, I purchased an iMac, stock configuration, and it had to be returned twice for a dead drive once, and a screen issue the second time. When I bought a stock MBP it had be returned three times, the first time, it had 15 dead pixels on it, the second time, random shut downs, and the third time, I opened it in the Apple Store and the screen was screwed up entirely. I just bought a CTO Matte MBP and it was perfect. Now, these first two machines were purchased right after the transition to Intel so I don't know if they were just overwhelmed, or what, but it was a little frustrating..
     

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