Custom Configured Macbook Pro- What is Apple's return/exchange policy?

Discussion in 'MacBook Pro' started by MaskedPhantom, Jan 18, 2008.

  1. MaskedPhantom macrumors regular

    MaskedPhantom

    Joined:
    Feb 26, 2007
    Location:
    New York
    #1
    Hi all,

    I am eventually going to purchase a MBP with custom configurations and I am wondering:

    What is Apple's return/exchange policy for BTO orders? Will I be able to return it or exchange it if there is a problem? I will be buying Applecare.

    Thanks to all that help.
     
  2. Batt macrumors 65816

    Batt

    Joined:
    Dec 17, 2007
    Location:
    Syracuse, NY
    #2
    You build it, you keep it. No returns (other than defects) on BTO.
     
  3. MaskedPhantom thread starter macrumors regular

    MaskedPhantom

    Joined:
    Feb 26, 2007
    Location:
    New York
    #3
    Defects include anything with the screen, like gradient problems and such?
     
  4. Batt macrumors 65816

    Batt

    Joined:
    Dec 17, 2007
    Location:
    Syracuse, NY
    #4
    Yeah, but remember - first, they'll fix it. They're not going to just refund your money.
     
  5. MaskedPhantom thread starter macrumors regular

    MaskedPhantom

    Joined:
    Feb 26, 2007
    Location:
    New York
    #5
    Ah, yes. Thank you for the reminder. Also, what about dead pixels?
     
  6. Batt macrumors 65816

    Batt

    Joined:
    Dec 17, 2007
    Location:
    Syracuse, NY
    #6
    Not sure. I read somewhere here that it's a minimum of 5, I think, before it's considered a defect.
     
  7. MaskedPhantom thread starter macrumors regular

    MaskedPhantom

    Joined:
    Feb 26, 2007
    Location:
    New York
    #7
    That's what I heard; just wasn't sure. If so, that is sort of suckish.

    A bit off topic: what are the lastest issues with the MBPs?
     
  8. Batt macrumors 65816

    Batt

    Joined:
    Dec 17, 2007
    Location:
    Syracuse, NY
    #8
    None that I know of. They're great machines.
     
  9. MaskedPhantom thread starter macrumors regular

    MaskedPhantom

    Joined:
    Feb 26, 2007
    Location:
    New York
    #9
    I just read something in this thread:

    http://forums.macrumors.com/showthread.php?t=417423

     
  10. Cybergypsy macrumors 68040

    Cybergypsy

    Joined:
    May 16, 2006
    Location:
    Central Florida!
    #10

    7 within 1 square inch.........sad but true
     
  11. MaskedPhantom thread starter macrumors regular

    MaskedPhantom

    Joined:
    Feb 26, 2007
    Location:
    New York
    #11
    Umm, that's messed up... that really sucks. Hopefully dead pixels are rare...
     

Share This Page