So many of you will be well aware of the horrific nightmare my S6 Edge and I went through in order to get a working device from Samsung & the dreadful customer service I endured in the process. To recap, I had to send my phone back 4 times consecutivly to be repaired because it was 'repaired' three times in a row and was still faulty. Finally repaired after the forth repair and after I had publicly shamed Samsung on Facebook. Many will also recall how during the repair I got a phone call from Samsung Customer Service to ask my feedback on my repair. I was all ready to tell them exactly how awful I thought it was and how it still was'nt fixed. However as soon as I mentioned it came back faulty they said they could not record my answer or feedback and cut me off. Today after 4.5 weeks of constant repairs and only a couple days after getting back my S6 Edge which is now finally fixed after its entire mainboard was replaced, they ring me again. _________________ Samsung - How would I rate the repair service 1 - poor 7 - excellent ? Based solely on your last repair. A - I find that hard to answer as I had three previous failed repairs and I've been without my phone for a month and made countless amounts of phone calls to rectify this. Samsung - Yes but this survey is about your last repair. How would you rate it ? A - Well I'm happy with the last service as they fixed it finally, however it's unfair to take this on its own as it doesn't negate the horrific repair service previously. Samsung - Were not interested in your previous repairs for this survey only your last one A - That is ridiculous. That's like saying ignoring the previous two leg amputations, how do you feel about your new wheelchair !!! Samsung - So are you saying you decline to answer ? A - No I am willing to answer, unfortunately you are trying to corner me into giving you a false positive answer by ignoring all the factors leading up-to this last repair. Are you willing to accept that when a device has been out of the customers possession for over a month and has made 4 journeys to and from the repair centre, countless hours spent on telephones - that this should impact the answer I give ? Samsung - I understand what you are saying, but our survey is strictly about your last repair when it was fixed ? A - So i'm to ignore the 3 previous times when it was returned faulty Samsung - Yes, this survey is about your last repair only. A - What is this survey for ? Samsung - It's to assess our customers satisfaction with our repair service ? A - and yet you are trying to force me into a corner and give you an answer that is positive based solely on the fact that they at least repaired it on the last occasion Samsung - I'll just mark you as 'declined to answer'. Finally how likely are you to recommend Samsung repair service to your friends and family based on your last repair ? A - Are you joking me ? Based on my last repair or this highly frustrating customer satisfaction survey ? I ended the call highly frustrated and more dissatisfied with Samsung than ever before ....................... ___________ So just to recap. They would not take my answers when ringing previously and my phone had been returned faulty. They now refuse to take my answer based on my entire repair service ordeal and tried to get me to say they were good by ignoring all bad prior experience. So when you hear of any company winning 'customer satisfaction' awards or coming out better - remain skeptical. The results as in my experience here show can be highly manipulated and entirely not representative of the customers experience.