Well, let me begin by saying that I love my MBAs, I have had both A and B. Last week, the hinge on my B popped out. I didn't drop it, no damage, just the popped hinge. I brought it into the store and they said they would repair it--no problem. They called me today, and said, "Your MBA is ready. Come and get it." I get to the store, they hand me the MBA. I look at the hinge. Whoa. It is set in unevenly, and when I open and close the computer there is a clicking noise. All this at FIRST glance. I spoke to the Manager, and said, "Why am I here? Anybody could see at a glance that this is not fixed. And you didn't need me to drive up all the way here to point this out. NOBODY saw that it's faulty?? I don't understand." The manager, VERY kind, simply said, "You're right. I'm going to make this right." He proceeded to give me a NEW MBA C in exchange for the one they failed to fix (MBA "B"). JUST LIKE THAT!!! WAY TO GO! I have written a letter to corporate to commend the customer service here at this store!!