Customer service beyond Applecare?

Discussion in 'MacBook Pro' started by pamon, Jan 4, 2009.

  1. pamon macrumors 6502

    Joined:
    May 12, 2006
    #1
    Has anyone had any experience with repair issues that go beyond the Apple 800 # for help, as in a corporate level customer service? I'm going through a nightmare repair and Apple's 800 # for service is unhelpful and need to take it up a few levels. Any help appreciated. Thanks
     
  2. Nipz macrumors 65816

    Nipz

    Joined:
    Nov 1, 2006
    Location:
    UK
  3. tcphoto macrumors 6502a

    tcphoto

    Joined:
    Feb 23, 2005
    Location:
    Madison, GA
    #3
    I have dealt with Customer Relations in the past three months and am very happy with the results. Years ago, I resolved a problem through Jean Teluise, VP of Customer Relations which may have been the end of the tracks when it comes to customer support. I cannot comment on that situation since a NDA was involved. Since then, Apple has come up with the Steve Jobs email address which should be the last resort.
     

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