I have a iPhone 6s given to me as a gift in December 2015. I’m in Europe and we have consumer law that gives us 2 years warranty. The phone was previously replaced because of a fake charging issue and 2 weeks ago it stopped charging so I contacted Apple support via web chat and a very helpful lady accessed the phone remotely and confirmed that there was a fault and that I would need to take it to the Apple astore for repair or replacement. I have the transcript of the chat and at no point was I told the repair would be chargeable. She set-up an appoint with a “genius” and I travelled the 40 miles to the appointment on the following Tuesday. The young chap that saw me confirmed the phone had a fault but informed me that the phone was sold by Apple “asis” without warranty so I couldn’t have a repair but I could pay them £299 for a replacement. I very politely asked if I could escalate this to a more senior member of staff and was eventually spoken to by a manager who was very rude, asking me at one point to stop talking and let her finish and telling me that she knew where I lived so I didn’t need to expalin how far I’d travelled. I realised I wasn’t going to get anywhere with the repair so I asked why I had been asked to travel to Manchester when the phone wasn’t even under warranty and was told to take it up with Applecare. Last Tuesday I spoke with a member of Applecare who said that the original member of the chat team should have told me that there would be a charge and that she would escalate the problem. She called me this Monday and said that no one had responded so she was going to offer me a free repair of my iPhone because the correct procedure hadn’t been followed. Great I say, thank you. Today, Wednesday the same member of staff called me to say she made a mistake and shouldn’t have offered me a free repair and that I now wouldn’t be having my phone repaired! I am appalled at this but can’t find any contact details for Apple customer service. Can anyone offer any help or advice?