Customer Service email

Discussion in 'iPhone Tips, Help and Troubleshooting' started by Bperkyho, Mar 11, 2013.

  1. Bperkyho macrumors newbie

    Joined:
    Sep 16, 2012
    Location:
    Tx
    #1
    I am looking for an email to voice a concern about apple service. I have been a loyal apple product user over the past 5 years and have now been given the same its the policy as any other big company. I went in to add apple care + to my wife's new iphone 5 and it is just past the 30 days, in perfect condition. It was purchased actually 40 days ago at the ATT store, did not realize it had to been done within the 30 days. So even though I have 4 iPhones, 3 ipads, iMac, 13" rMBP, apple tv, apple router etc...... Apple says sorry the rules are the rules.....wow I thought apple was a free thinking company. :mad::mad:

    Does anyone know the email address to express my dissatisfaction with the way this was all handled??

    Thanks
     
  2. Luis2004 macrumors 6502a

    Joined:
    Dec 30, 2012
    #2
    Why would you get pissed at Apple if you're the one who didn't know it was 30 days? It doesn't matter how many products you've bought; you are benefiting from those products and they don't owe you anything more than that.

    If you've never broken a single law in your life but finally you get stopped for speeding, are you going to be pissed that you got a ticket? Ignorance of the law is no excuse.

    Sorry buddy.
     
  3. Bperkyho thread starter macrumors newbie

    Joined:
    Sep 16, 2012
    Location:
    Tx
    #3
    It's not about speeding or breaking the law. Just thought Apple was a more out of the box kind of company. I believe it used to be 90 days on the extension. And they should take care of good customers, good company's do.
     
  4. burnout8488 macrumors 6502a

    Joined:
    May 8, 2011
    Location:
    Endwell, NY
    #4
    Anyone could walk in and say they own a plethora of Apple devices - not everyone would be totally honest about that. It's a simple rule, and the speeding ticket comparison above is a good way of explaining it. Not being able to buy AppleCare really soured you towards Apple this much??
     
  5. Bperkyho thread starter macrumors newbie

    Joined:
    Sep 16, 2012
    Location:
    Tx
    #5
    No, just think it should be more flexible and they can tell the products you own by pulling up your account...so not asking anyone to believe me the proof is in my history.

    Did not say I was going to use another company just would like to have an email address to state my opinion about there policy. It my business policy is not a nice word.
     
  6. vree macrumors member

    Joined:
    Mar 8, 2013
    #6
    I myself am an employee of one of the 2 biggest telecomunication providers in my country.

    And I really hate it when I get people on the line with these kind of explanations; "But I'm such a good customer, lalalalallaal..."

    If we have to make exceptions for every single guy out there because he is a good customer, or whatever random excuse he uses to justify his claim, everyhing would become one big mess...

    If it says 30 days it means 30 days, and you can be god for all I care.

    And then they go like this: "well then I'm going to switch over to another company/provider".

    Do people actually think the person on the support service cares? No we don't. We hear this stuff a bizillion times over and over. And we get paid the same at the end of the day...

    Srry just wanted to post this here out of personal experience...
     
  7. Bperkyho thread starter macrumors newbie

    Joined:
    Sep 16, 2012
    Location:
    Tx
    #7
    I understand with what you are saying. My point of the original post was to find and email address I could send my opinion to. I am not complaining about the store personal just want to be able to send my opinion up the chain of command for them to consider.
     

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