Customer Service is annoying

Discussion in 'iPhone' started by tylerww7, Feb 18, 2008.

  1. tylerww7 macrumors member

    Joined:
    Sep 26, 2007
    #1
    gah! i called customer service and they flat out said i would have to pay 200 just to fix the dust underneath my screen and my crap speaker volume much less my non vibrating phone. i will admit the rep. was very kind and felt bad he was telling a jobless 16 yr. old he couldn't fix his phone but this pisses me off soo bad :mad:
     
  2. Drumjim85 macrumors 68030

    Drumjim85

    Joined:
    Oct 7, 2007
    Location:
    DFW, TX
    #2
    maybe you'll have more luck at an apple store ...
     
  3. dcubed20 macrumors member

    Joined:
    Jan 21, 2008
    #3
    What a truly enlightening thread. Thanks for telling us you're 16, though, since otherwise I would have just had to guess based on the thread's title.
     
  4. marykay9507 macrumors 6502a

    marykay9507

    Joined:
    Jan 18, 2008
    #4
    i assume you called customer service for at&t? try calling applecare instead
     
  5. s8film40 macrumors 6502

    s8film40

    Joined:
    Aug 14, 2007
    #5
    You know I think it's nice that apple offers that repair option. I try to take very good care of my phone but it's nice to know that if I do something to damage it I can have it fixed/replaced for only about half the cost of a new one. Most other companies would just say buy a new one.
     
  6. tylerww7 thread starter macrumors member

    Joined:
    Sep 26, 2007
    #6
    i called apple care, and he basically said since i dropped it they would blame all other issues on accidental damage.
     
  7. Drumjim85 macrumors 68030

    Drumjim85

    Joined:
    Oct 7, 2007
    Location:
    DFW, TX
    #7
    and how you can even rent out a loaner ... who else does that???
     
  8. tylerww7 thread starter macrumors member

    Joined:
    Sep 26, 2007
    #8
    i will agree overall their CS is great but i wished they would at least address my low call volume and the dust under my screen.
     
  9. Drumjim85 macrumors 68030

    Drumjim85

    Joined:
    Oct 7, 2007
    Location:
    DFW, TX
  10. s8film40 macrumors 6502

    s8film40

    Joined:
    Aug 14, 2007
    #10
    Were you having those issues before you dropped it? How did dust get in there I carry mine in my pocket occasionally but only get dust in the speaker holes. If your phone was dropped with enough force to dent it it certainly could be assumed that the other issues are a result of the drop.
     
  11. tylerww7 thread starter macrumors member

    Joined:
    Sep 26, 2007
    #11
    i had ALL other issues before the drop, and the drop was from 2 feet o CARPET.lol. btw i carry it in my pocket
     
  12. Bootsie macrumors 6502a

    Bootsie

    Joined:
    Jan 23, 2008
    Location:
    Utah
    #12
    I am sorry that you have had a bad experience, but I just have to ask, why does a jobless 16 year old even have an iPhone?
     
  13. tylerww7 thread starter macrumors member

    Joined:
    Sep 26, 2007
    #13
    well
    iPhone>Razr and iPod Nano
    and i hated my Wii and Zune so i Ebay'ed them and picked up an iPhone
     

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